Thanks for the help so much. I have been running smarthings hub and alexas at home(primary) and work for over a year. I have ecobee thermostats, phillips hues bulbs, and a all my switches are GE switches. I have had no issues for over a year. The devices that ran through the smartthings app i could control by alexa at my home/primary location, but i could not voice control at the office. I could control my home devices from the office or home.
Earlier this week I had an electrician come and install recessed lighting and a few more ge switches at my home. After power was restored, my alexa would not discover the new devices and all my switches/locks connected via smartthings showed offline. Smarthings app still controls everything just fine.
Troubleshoot steps taken:
2.on alexa app, disabled smarthings skills, re enabled skills, then tried switching locations, did not work, disabled skills and went back to primary, didnt work.
3. logged onto alexa online and did forget all devices, when i did this and then discovered all the smarthings went from listed but offline to gone, they do not show anymore.
4. deleted any duplicate devices
5. open settings on my phone, Apps, Application manager, Amazon Alexa, storage then clear data, force stop Alexa and re-sign in; disable ST skills then enable ST skills
I am sure I have done more, that’s all I can think of at the moment. I just don’t know what to do to get it back just like it was. Thanks so much for taking the time to try to help me, I’m not very techy, at all, lol.
Appreciate you all,
I deleted alexa app from smarthings both locations
disabled smarthings skill on alexa
clear all cache, etc from my phone
when i logged back into alexa all my devices where there
so i enabled smartthings skill
finally back up and running