Aeotec Key Fob cannot be seen

Hello all!

I just purchased the Aeotec Keyfob ZW088-A. I follow the instructions to the letter. I even tried excluding it, then rejoining it to the z-wave network. When I click the + button on the things page, it just sits there and nothing happens when i press the “learn” button on the remote. however, in the IDE the event log says that it found the device

2018-01-08 9:26:32.168 PM EST
moments ago HUB zwStatus ready Z-Wave include search ended
2018-01-08 9:24:52.813 PM EST
moments ago HUB zwStatus include search Z-Wave include search started
2018-01-08 9:24:52.756 PM EST
moments ago HUB zwStatus ready Z-Wave device setup finished
2018-01-08 9:24:48.204 PM EST
moments ago HUB desc 14 Aeotec Key Fob rejoined
2018-01-08 9:24:46.592 PM EST
moments ago HUB zw device: 14, command: 8407, payload: zw device: 14, command: 8407,… zw device: 14, command: 8407, payload:
2018-01-08 9:24:46.044 PM EST
moments ago HUB zwjoin 14 zw:S type:0101 mfr:0086 prod:0101 model:0058 ver:1.03 zwv:3.83 lib:02 cc:5E,86,72,70,80,84,85,59,73,5A ccOut:2B,26 role:02 ff:…
2018-01-08 9:24:45.996 PM EST
moments ago HUB zw device: 14, command: 5E02, payload: 01 02 00 0A 00 0A 00 zw device: 14, command: 5E02,… zw device: 14, command: 5E02, payload: 01 02 00 0A 00 0A 00
2018-01-08 9:24:45.951 PM EST
moments ago HUB zwStatus device setup Z-Wave device setup started
2018-01-08 9:24:44.683 PM EST
moments ago HUB zwStatus device inclusion Z-Wave device inclusion started
2018-01-08 9:24:04.310 PM EST
moments ago HUB zwStatus include search Z-Wave include search started

Anyone have any ideas on what I should to next to solve this one?

See the existing discussion thread:

1 Like

Thanks! Looks like I should reach out to support. I’ll try and update this and that thread if I get an answer.