Aeotec Cam 360 - members dont have acces to recorded videos

[Exoder (Andrii Stupak)]

Hello! My family members have full acces to cam, but they cannot see any recorded videos, and there is no dedicated button on their side. Is therea a way to change it?

[Wajo357 (Joey W.)]

This is the same behavior with the original Samsung cameras. Because there is a limit to the humber of cameras you can have (at least for the Samsung ones) they probably use this as a way to prevent people from getting around the limitation. If they allowed full access, you could make as many Samsung accounts as you want, add them as members to your location, and each one could get 4 cameras… With no limitation…
I agree with you, it sucks.

[Automated_House (Jimmy)]

Have you checked the newly added member permissions setting?

Member Permissions and new Energy app features (June 2023)

A notice has appeared (29th June) announcing that Location members can now be assigned different permissions, and indeed it is true. If you are the Location owner you can now specify whether other members have ‘Full Access’ or can only ‘Control Devices’. This is flagged with the ‘Labs’ icon for experimental functionality. Had there not been a Notice I wouldn’t have known about it as I never have any reason to go to the ‘Members’ page. It actually makes a change for there to be a new Notice when one is flagged, let alone something interesting. Now if they could add the current mobile presence status for each user to the Member Information pages that would be even better.

[Exoder (Andrii Stupak)]

Yes, I’ve checked. Members have “Full Access”. Still - no access to recorded videos, which is silly - my wife can’t see what camera is recording, and I have to manually download videos to share with her((