I’m have the exact same problem as Direwolf20 and like rcovert, one of the sensors is closest to the hub that fails, whereas one farther away works no problem, so it is not a proximity issue. Two of the three I have are outside, one inside. Only one displays a battery level - one of the ones that is outside that has never failed yet.
This occurs it seems mostly on a spring loaded gate that opens and closes before the LED turns out. I assume it is in the middle of sending an open command when it closes and then Hub gets stuck on open.
Aeon Tech support said they have no idea why two are not registering battery levels and suggest I exclude and reinstall them, Of course one is installed outside, so all silicon-ed up. Not an easy task.
It is most annoying when I go to bed whereas the system can’t arm because a gate or door is falsely open and I have to get up to fix, or if I’ve left the area, and the system can’t arm because of the falsely open sensors.
My question, at least until I can determine the issues, would be, is there any way I can force the hub to register the sensor closed when it has a false open registered? This way I can fix things without having to get up or remotely while away from the building?
OK, fingers crossed I think I figured out the problem. I was shipped three sensors, and I think two were different.
I had added all three by using the generic “+ Connect New Device” and let the hub determine the device type. One worked as expected, the other two failed to show battery and failed to update accurately and consistently per the above.
Instead I performed a General Z-Device exclude in the hub and quickly clicked the pinhole button which successfully excluded the device. Then I re-added the devices by going to Safety & Security > Open/Closed Sensors > Aeon Labs > Aeon Labs Recessed Door Sensor (Gen 5)
My guess is two of the sensors were Gen 5.
Now all batteries are reporting accurately and fingers crossed, I have had no false reports of sensors being open when closed.
I have five of these sensors that I installed about 9 months ago. My problem is that some of them stopped working (reporting the doors are closed even when open). And all of them say battery level is 100% (which is impossible after 9 months). I replace batteries and voila the sensors work again. So my question is why do they report 100% charge all the time? Any suggestions? I really want low battery warnings so I can replace the batteries before they fail and I don’t notice the lack of alerts.
so I am having issues with these as well. I had them working fine for 6 months. All of a sudden 2 are reporting stuck as opened. I even removed them and re-added them and they still won’t update. I even tried the different device types and handlers. I have 2 working correctly and now 2 not. What troubles me is how does the device state stay the same after removing and re-adding?
Actually measure the battery voltage as it may be low even if the DTH shows 100%. I’ve had the sensor get stuck ‘open’ and even though it was reporting a full battery, it was too low to work right. A new battery fixed the issue.