I realize that this is an old thread, but has anyone been able to resolve this?
I have seven of these installed and all of them have this issue. The sensors often report open when in fact they are closed. This makes them useless for security since they do not transmit a change in state to the hub when a door is opened at that point.
I have replaced batteries in several, re-paired some of them. Woke them up and run Z-Wave repair several times. I’ve tried relocating the hub temporarily. Since the status reporting issue is intermittent, it’s hard to tell if anything is helping.
All are within 10 or 15 feet of a Leviton Z-Wave Plus switch with a Repeater. Most are only a few feet since like most people I have Z-Wave Plus switches next to nearly every door. The house is not that big so nothing is more than 30 or 40 feet from the hub. I have the latest firmware and their custom DH. I have the sensors mounted into the woodwork since the doors are metal with a wood core. My thought is that this should provide the best possible range and I can see the status of the sensors.
All of the other (non recessed) open close sensors I have from another brand work perfectly, including one that is over 100ft away from any repeater and inside a metal mailbox.
Aeotec support has been trying to help, but really all they want you to do is replace batteries or re-pair then. At one point they were offering to replace them, but they seem to have backed off of that now.
We all know what a pain it is to remove and re-add a device when you have many routines dependent on that device. To do that for 7 sensors is several hours worth of work. If it will fix the problem, great, but otherwise I don’t want to waste the time.
There is one other generic brand of these sensors and I’m considering buying one or two to test with, but I have a large investment in these Aeotec devices (roughly $300) and holes drilled in my doors and woodwork. I would like them to simply work.
Aeotec Recessed Door Sensor Gen5