Aeon Labs Home Energy Monitor Gen 5 - Can't get Data in

Devices & Integrations
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Hi, I’m trying to get my new Aeotec Home Energy Meter connected to my Smart Things hub.

The hub has recognised the device and has created it as a device.
I have installed the custom device handler as suggested in this link and all looks well https://aeotec.freshdesk.com/support/solutions/articles/6000122372-hem-gen5-smartthings-device-handler

However, I am now stuck on a state of combinedMeter = “SYNC IN PROGRESS” and nothing has changed for quite some time. I’ve power cycled the meter to no avail.

Any thoughts? Thanks in advance!

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All solved - thanks

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Hi. Glad to hear that you solved it.
Could you please let me know how you solved it?
mine is also stuck for a few weeks now.

1 Like
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Yes, it would be nice to know how you solved it. I loaded the handlers, but the device has not been found… I have added these devices manually (for other devices), but have no instructions to do so for this meter.