yes, same reply from samsung ADT support: product should be first activated in USA. Case opened with amazon and they apologized they did not mention that in product description and offered to return the item and refund… this is not an option for me as shipping cost for receiving the starter kit and expansion pack is like 100$, sending it back will cost even more :(.
Trying the VPN connection now, but it is not working , i am using mobile hotspot and i have USA VPN activated on my mobile, ADT hub is connected through wifi to the mobile but still facing the same issue.
maxrh: how did you do the VPN connection exactly? , thx