ADT hub connected but inactive

My Smartthings ADT hub has been connected but shows inactive in IDE for two days now. Doesnt respond to app or any integrations. I have tried everything to fix it and nothing seems to work.

Welcome! What all have you tried before we recommend what you have already done? Have you tried rebooting the hub through the IDE?

I have reset my wifi, I can ping my hub thru ide and I have sent the reboot command thru the ide but nothing happens. I currently have the hub unplugged waiting for the battery to die so it power cycles.

There is a way to get in there to disconnect the battery, but I have not done it before. You are doing what I would try next - drain the power and see what happens next.

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