Access denied Amazon S3 publishing app

General Discussion
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1

when publishing custom DTH error in the IDE:

Access Denied (Service: Amazon S3; Status Code: 403; Error Code: AccessDenied; Request ID: XXXX)

publishing worked fine as of last night. error started this morning. tried logging in and out. save goes fine but not publish.

any pointers on how to fix?

thanks!

2

Same here. I just emailed support, and so should you as soon as you can.

3

thanks, will do … which email id? sorry never used email to contact ST before …

4

support@smartthings.com if you’re in the US.

5

thanks … got ST support on chat. also emailed.

1 Like
6

ST support has confirmed its an issue and been able to duplicate it. no ETA at this time.

if others are having the issue please email / chat so the priority of the issue is recognized. happening with NA02 per support.

ST Support:
It's affecting my Leads account too on NA02
It's not on your end.
7

Priority is recognized, working on a fix. I’ll update here once it is resolved.

2 Likes
8

thank you.

9

Thanks for the update.

10

just tried and seemed to work. issue resolved? :smile:

11

Worked for me too :slight_smile:

12

Yes, I was waiting for the recent errors to clear but things are looking back to normal. Self-publish away!

2 Likes
13

thanks much for the quick turnaround!

2 Likes