A Message from Alex on Platform Improvements and Our Plan Forward

[slagle (Tim Slagle)]

@stevesell

This sounds like there’s some system “vote” on what the state of my SHM monitor is. Why does it need to vote to determine if I pressed arm or disarm? Is this related to why all of my devices generate random events? ST has to consult multiple sources to figure out if they are “real”?

I guess I was hoping for a “we fixed it” not a “we did some stuff and we’re hopeful that the number of times it doesn’t work will be reduced”

Sorry this sounds so negative, but I’ve been with you guys for 2.5 years now, it’s been the same frustrating story that whole time.

SmartThings uses a data store that replicates data across nodes for redundancy and performance. We temporarily reduced the consistency level of these queries to enable us to stay up while encountering unexpected load. We’ve since returned these settings to values that ensure consistency.