500 Internal error when adding device manually

[JDRoberts]

I’m sure that’s very frustrating.

You can get that same error for a number of different reasons, so we have to ask a few questions first.

Which version of the SmartThings app are you using? ( The topic title is a clickable link)

FAQ: how to tell which version of the SmartThings mobile app that you have

In 2018, there were two available versions of the mobile app. The classic was discontinued in December 2020, even though it still has some features that the newer app does not have. It’s easy to tell the difference: they had different logos. [image] If you were directed to this FAQ so that you could figure out which version of the mobile app a forum post was referring to this is as far as you need to read. The remainder is more for experienced members of the forum and covers how we as a community are dealing with the ever-changing terminology the platform has presented. But feel free to skip it if you’re not interested in that kind of thing. Jargon and History Note that the name of the 2018 app changed multiple times since it was first released. As of July 2019 …

What country are you in?

What model hub do you have?

What’s the brand and model number of the device that you are trying to add?

If you are using a custom device type handler, which one?

Have you successfully added any other devices before this one or is this the first device you are adding to your account?