2FA - send text code NOT sent out

General Discussion
1

I can’t login to smartthings online or via app , due to 2FA verification process , as no text comes thru
any way to change to an authentication app instead

2

So currently can not access smartthings at all , via app or online browser login , locked out

3

can you login at https://account.samsung.com

have you contacted ST or Samsung Support?

1 Like
4

same with the above web address , not contacted ST/Samsung support , which is best to contact for this issue ?

5

I would recommend Samsung Support.

6

can’t use support site either as also askes to verify via send text code to mobile

7

Call or use the chat thingie if available.

Try opting in to receive sms again to see if that does anything —> Users with US phone numbers can text YES to 844-647

8

Are you getting short codes from other providers and just not ST? If not, might be a problem with your mobile provider or account. On both Xfinity and Google Fi I’ve had some periods where they weren’t coming through.