Thanks for the info. I’ve only had ST & Arlo for a few years. I originally went with Arlo over Ring because it was an official “Works with SmartThings” on both Samsung and Arlo’s websites.
I just got off a chat with Arlo support to ask about ST being unable to trigger a recording on Arlo cameras via ST Automations after the recent ST app transition. (Arlo case #41958426). They are escalating to a higher tier support for review. I’m not holding my breath, as my previous Cases with Arlo tend to “disappear”… so when I follow up with them a week or two later, no one can find the info, and they create a new case (supposedly). This support person seemed much more helpful than the ones I had earlier this year, so maybe we’ll get lucky. I’ll post an update if I hear anything.