Thanks for (trying to) explore ActionTiles!
Our authentication service is provided by Google to ensure high security.… We never see or store passwords and we can’t even reset a lost/forgotten password: We can only trigger an email from the service to the Account owner. That’s why email address is used as the Login ID… And why it must be verified prior to access.
The service ran into trouble a couple weeks ago with their outgoing email routing… various email providers do anti-spam validations, etc., and Google did not handle certain exceptions / requirements in a bunch of different scenarios. For example, many email servers will briefly reject all incoming mail in order to slow down bulk spamming. This is called “gray listing”. In turn, legitimate emailers are supposed to retry, … and so on.
However, Google claims they fixed the problem(s).
But, it’s becoming obvious that they haven’t really gotten it as cleared up as they thought! Maybe as many as 1% of emails are delayed for 1 hour or more, which us really unacceptable.
We will escalate this, but expect that it will take a while for them to acknowledge it and resolve, because it is so sporadic.
What can you attempt to workaround?
- Consider using or registering again with a Gmail account as it is slightly less likely to experience this.
- Or try again with an email Alias (eg
firstname.lastname@example.org). Not every domain supports aliases. See our FAQ on http://support.actiontiles.com
If you miss an opportunity to purchase at a discount during a promotion or coupon validity period (due to this specific problem) please email Support@ActionTiles.com