Yea I was right there with @a4refillpad . I was ready to give up on ST. I was actively telling friends to dump the system. At least 2 months of the nightly dance of trying to turn off all the lights in the house from my bed. I had just started to accept it.
Then finally opened a support ticket only to get “we cant reproduce it” or “we dont have a way to reproduce the issue”. Go take 300-400 dollars and buy 20 Cree or osram bulbs… Pair them. Then just try to turn them off. I got the run around of ‘can you reboot the hub’, ‘can you delete and add the bulb’, or ‘its possibly interference’. Each time proving the issue was not any of these… Luckly I am single and live alone, so doing things like laying a cat5 across the livingroom to put the hub in the most central location with 0 interference around it… I bought 300 dollars in smart outlets trying to ‘improve the mesh’ only to have the same instability.
As I said in my main thread, I understand we are outliers. That the average customer has 15 things or fewer… That by definition we are power users… Still yet, if the power users get frustrated what about mom and pop, or what about us telling others how great…or how bad the system is. We are a small subset, barely a blip on Samsung’s radar at this point. I just know I grew very tired trying to do basic troubleshooting that shouldn’t make it out of the QA lab