Zen thermostat / Smartthings / Alexa control and feedback (Alexa set thermostat temperature to…, Alexa what’s the thermostat temperature? etc) worked fine for past two years. Recently Alexa response is “Hmm, thermostat is not responding” , but for example if I ask Alexa to set thermostat to 76 degr…

[image] srbna: Thoughts? Email support for sure because it could very well be related to this: [image] Hub Firmware Release Notes - 0.24.11 Hub Firmware Release Notes Version 0.24.11 Hub Target Samsung SmartThings Hub (Hub V2 and Hub V3) Release Date US - b…

Just set up Alexa with a new Zen thermostat at my girlfriend’s house, and I’m getting this response too. Not the seamless experience I was hoping for with this gift. @srbna are you still experiencing it? Anyone have ideas?

emailed support, at their suggestion again tried removing from alexa (smartthings skill) then removed device from smartthings. rediscovered / added device back in smartthings then added skill back to alexa and then added device in alexa. No change - the instruction to alexa to change thermostat …

I have the same issue- has their been any update. I have two thermostats. Ecobee thermostat works fine. Zen does not. Firmware is all up to date. All software up to date- just as you describe- it works but does not get confirmation from Alexa. This is a bug. Any updates?

J_TR_NJ - Would suggest you open a ticket to support to document this is not just a one time issue with me. Maybe more service tickets build momentum. I was actually pleasantly surprised on the followup from support for a no fee service. So at present I can still control the Zen thermostat via Alexa…

For about the last two weeks, I ask, ‘Alexa, what’s the temperature if the thermostat?’ and I get the, ‘Hum, thermostat is not responding.’ Or, ‘Alexa, set the thermostat to 69 degrees’ and get the same LAME response now. It was all working fine a few weeks ago!!! Arrrrgggg…

I went into the Alexa website (not the Alexa mobile app) yesterday and did a lot of cleanup of offline devices. For some reason, if you remove the device from the Alexa smartapp in ST, it doesn’t remove it from Alexa. For me at least. At one time I had several contact sensors and motion sensors i…

Well, I found a trick that will give me the temperature of the thermostat. I removed all the motion sensors which have temperature readings from Alexa since it would give me the ‘average’ temperature of everything, and only left the Zen thermostat as the only device Alexa could pull a temperature re…

Well, it is a SmartThings problem and not an Amazon problem. Alexa is working again with my Zen Thermostat. I had an old self published Zen Thermostat device from the repository. So I just edited my Zen Thermostat device and changed it’s device type from the SmartThings published one to this old re…

UPDATE Zen thermostat now responds via Alexa for “what is thermostat temperature”. Also has an additional response to “what is thermostat mode”. This wasn’t available before. Zen thermostat had shown as unavailable the past few days but I didn’t have time to follow up. Today indicated as available…

Zen Thermostat, SmartThings Classic, Alexa - not responding, but working in apps

Devices & Integrations

johnconstantelo November 3, 2018, 12:25am 2

Email support for sure because it could very well be related to this:

Topic		Replies	Views
Zen Thermostat App Connected Things	59	10840	February 18, 2018
Alexa, Turn up the Heat Devices & Integrations	28	4952	March 6, 2016
Zen Thermostat controls not working Connected Things	6	2721	November 29, 2018
Alexa what's the temperature Connected Things	41	14792	February 27, 2017
[OBSOLETE] Filtrete 3M-50 Wi-Fi Thermostat. Version 2.0 Released 12/17/2016 Community Created Drivers thermostat , communitydevices , dth_hvac	191	45419	January 12, 2023

Zen Thermostat, SmartThings Classic, Alexa - not responding, but working in apps

Related topics