Issue Connecting Aeotec Smart Energy Meter 8 to SmartThings Hub v3 – Z-Wave Not Active
As part of my attempt to connect the Aeotec Smart Energy Meter 8 (Z-Wave Plus / Z-Wave LR) to my SmartThings Hub v3 (Firmware: 000.057.00014, Model: IM6001-V3P01), I’ve run into persistent issues where the device fails to pair. Upon checking the SmartThings Advanced Web Settings, I noticed that Z-Wave appears to be inactive or not functioning at all.
Here are the troubleshooting steps I’ve already performed:
Restarted the Hub multiple times.
Factory reset the Hub several times to ensure a clean state.
Verified that no Z-Wave devices were ever connected, so Z-Wave exclusion wasn’t applicable.
Attempted pairing with the Aeotec device in close proximity to the hub.
Checked for firmware updates—hub is already on the latest version.
Tried pairing via both the SmartThings mobile app and the Advanced Web UI.
Verified that the Aeotec device itself is powered and in pairing mode.
Ensured the device is compatible with SmartThings (confirmed via Aeotec documentation).
Attempted pairing using both Z-Wave Plus and Z-Wave LR modes (where applicable).
Despite all this, the Z-Wave radio still shows as inactive, and no Z-Wave devices can be added.
Has anyone else encountered a similar issue with Z-Wave being disabled or non-functional on SmartThings Hub v3?
If so, were you able to resolve it—and how?
Any additional suggestions or insights would be greatly appreciated!
Your Home Energy Meter 8 can be removed from your Z-Wave network at any time. You’ll need to use your Z-Wave network’s main controller to do this and the following instructions tell you how to do this. If you are using other products as your main Z-Wave controller, please refer to the part of their respective manuals that tells you how to remove devices from your network.
Using an existing gateway:
You may use any gateway to perform an unpair/removal on Home Energy Meter 8 even if they are not paired together to factory reset Home Energy Meter 8. An exclusion can be done even if the Home Energy Meter 8 is paired or not to a specific hub, any hub can perform an exclusion.
Set your Z-Wave gateway into Z-Wave unpair (exclusion) mode.
Tap the action button once; the LED will flash rapidly while it is scanning, and still blink slowly to indicate it is factory reset.
Manual Hard Resetting Home Energy Meter 8.
This method is not fully advised unless your gateway has failed, if paired to your network, performing these steps will factory reset your Home Energy Meter 8. If it is paired to a hub, performing this step will lead to automatically removing itself from the network most of the time, this action may be missed at times leaving a phantom device.
Make sure the device has been powered and expose the Action Button by removing the HEM 8 from its back mount.
Press and hold the button for 10+ seconds, then release the action button.
If the reset was successful, the LED will flash slowly to indicate it was factory reset.
Thanks for the reply, Andrew. Yes, I’ve already tried that as well. This is actually my first attempt to connect any device to the hub—there have never been any devices paired before. The Aeotec HEM 8 was supposed to be the first, but unfortunately, nothing seems to work.
To clarify, the issue isn’t with the Aeotec Smart Energy Meter 8 itself. The real problem appears to be with the SmartThings Hub v3, which is showing Z-Wave as inactive (false) in the Advanced Web Settings. That means the Z-Wave network isn’t functioning at all, making it impossible to connect any Z-Wave devices.
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
When you posted here, you recently tried the Z-Wave repair that failed? I ask because I want to request hub logs but it needs to be before 12 hours have passed and also before a hub restart (because they get replaced/deleted)
Hi @nayelyz
Yes the email is and I have provided the access. Yes Z-Wave repair that failed was from today. Just in case I have also tried the request again just now. Please let me know if anything needed. Thank you
I removed your email from this post, I saw it in the DM you sent me so, I created a report for the engineering team. Once I get more info, I’ll let you know.
Have you contacted our Customer Support about this issue, or is it possible for you to return it to the place where you bought it?
The engineering team has checked the hub logs you submitted, and they indicate a likely Z-Wave radio hardware failure. Therefore, the next step should be to determine if the hub can be replaced.
However, we can’t help you in that regard because it depends on local policies and other details, so we suggest you check the return policies depending on how/where you bought it.
Restarted the Hub multiple times.