Hi, @Ray_Vlasek
I asked the engineering team if they could check your hub logs and they saw an error saying the Z-Wave radio couldn’t be loaded.
They mentioned that you could try performing a factory reset to see if that causes the Z-Wave radio to be re-flashed.
But, it’s highly possible that this doesn’t solve the issue; this error generally indicates an issue with the hardware, meaning you need to replace the Hub. Then, once you get the new one, perform a hub replacement to send everything to it.