You Don't have Any Hubs yet - Error message - Help Please

General Discussion
1

I have just begun setting up Smartthings in my house. I have a V2 hub, a couple of switches, and a flood monitor. All of these are working as expected using the ST mobile app. I also have a Google Home and I can control the switches nicely with voice. All is going great …
Next I want to tell Google Home “I’m going to bed” or something like that so it will shut off the appropriate lights. I would like to define a routine to manage the transition to this “state”. After some reading I learn that the best way to do this is to create a virtual switch and have Google Home switch that and have that switch execute the appropriate routine.

As I begin this journey I get an error that I don’t have a hub yet and to use Smartthings mobile app to connect it. Specifically it says …
"You don’t have any hubs yet. Please use the SmartThings mobile app to claim your hub."
This really confuses me. I have already connected my Smarthings hub using the 6 digit welcome code that came with the hub and it’s working fine. I don’t see where to go on the mobile app (IOS) to “claim” my hub. I checked and rechecked that I am using the correct email account. Any help would be greatly appreciated …
I am in the US if that is important to know …

1 Like
2

Login into the IDE,
Click "My Locations"
It’ll get you to login again
Then click “My Hubs” and it should show up

3 Likes
3

Thanks Steve! That worked :grinning: ! I would have never guess to do that.

Cheers,
Dan

4

I am having the same problem but I am not being asked to log in again. It says I don’t have a hub even though I registered through the iphone app. I’m stumped.

5

IT DOESN’T! Sorry. Very frustrated.

1 Like
6

In a browser:

If you login to https://account.smartthings.com then select Locations and you select the Location, do you see your Hub?

Also is there only one Location or do you see multiple?

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7

The Smartthings chat guy helped me figure it out.

I had two login profiles, one for Smartthings and one for Samsung.

I created my location and added the hub using the Samsung account.

For some reason I switched and started using the ST profile (bc ST, right?)
and didn’t realize that’s when my hub disappeared.

I logged off everything just quit using the ST login profile at
https://graph.api.smartthings.com/.

Tech Supp said they’re in process of consolidating the login and when I
logged out and in again from Android, it gave me a checkbox for “combining
under one login.” Problem gone.

8

The Smartthings chat guy helped me figure it out.

I had two login profiles, one for Smartthings and one for Samsung.

I created my location and added the hub then inexplicably switched
profiles.

No problem no more.