I was fortunate to recieve a ST Hub v2 as a gift. I am a technologist by profession but have yet to dabble in home automation.
At first I was excited to see what was possible. I already had Samsung SmartCams - both indoor and outdoor.
But then after digging into things a bit - the frustration has set in…
- That the Samsung Outdoor Cam is not supported but the indoor version is?
- That motion detection on the SmartCams is not available to use?
- Samsung announced integration with their Smart TV’s over 10 months ago - then nothing but silence
- That the UK list of compatible devices is woeful compared to the US? (are they really that different to support?)
I have read the various threads on this forum that address some of the reasoning behind why the above is not available - but none of it seems really credible.
I have emailed SmartThings support and fair play they respond quickly but with a generic ‘we don’t have any info - sorry’.
I don’t blame them - I have been at the mercy of R&D and Product Development myself - so I know they are only allowed to say so much.
But its patently clear Samsungs roadmaps are either non-existent - or lack decent support to be released in appropriate time spans.
So this has now left me looking at other solutions. Nothing seems to be a show-stopper. Many review sites still recommend SmartThings over others - but with caveats and warnings.
But the more I look into - the more it seems best to go with something like Alexa - or Google Home - and use that to bridge to the different solutions. So get something like Philips Hue and just have those Assistants deal with it - or use IFTTT.
So my question to the regulars and long-timers on here - if you had to start again - with the experience of Samsungs lamentable delivery in products - would you still choose SmartThings?
I am fortunate that I havent personally invested too much yet - and can jump ship. Which is where I am leaning to. Just not sure what yet.