Wind-Free Freeze wash

I am having some trouble getting my freeze wash to work. My system was installed in September of 2023, so it is still pretty new. I had an alert to freeze wash. I turned all the units off and I can’t start the freeze wash. I tried using the physical remote and the units did nothing. I tried using just the clean mode on the remote for each unit. This worked for each room. I tried freeze wash again and nothing. I have attached a screen shot from the app. Anyone have any idea what I might be doing wrong?