They only recently finished the rollout after a pause of a few weeks, in which they didnāt fix the issue. The people who got updated in the first half of the rollout havenāt had their devices reconnected. The only solution right now is to reset the device, rescan and have it relinked to the existing device in smartthings,unless you want to wait indefinitely.
I just set all my Zigbee devices on pairing mode to find them again with the SmartThings app without having to remove them and it worked, now they all appear online with the same name and configuration as they were. I didnāt have to redo the automations.
I had to do it for each device individually. But only that, they automatically acquired the same name and room that they had been assigned before, also the automations. I didnāt have to reconfigure anything.
Have same problems (assortment of zigbee and zwave devices). Appears to have coincided with recent 000.047.00010 firmware update to a set of Aeotec hubs. Iāve opened log access, hit reset, and sent you (@anyelyz) a DM with the time when I pressed the reset.
FWIW, my cloud devices seem to still be working, but Iāve only got a few of those. (Ironic since I mainly use zigbee/zwave devices with the idea that theyāre more reliableā¦)
And, strangely enough, an older hub (and devices linked to that hub) thatās running a more recent firmware version (000.048.00005) seems to be working fine.
I agree. How can the online status be showing clean with this big a problem? Does SmartThings consider inconveniencing this many customers an issue that isnāt worth noticing? Iām heavily invested in SmartThings hardware and setup/configuration-time, but if this is a non-issue to them, it may be time to jump ship.
Iām having the same problems after this update with zigbee devices going offline.
There is another issue as well with my Z-Wave Dome Water Valve. With the previous firmware the Water Valve was exposed as a switch to Google, Alexa and Home Assistant.
Now it is a binary_sensor which cannot be turned on/off and not seen with Google and Alexa. Iāve relied on the ability to tell Google and Alexa to turn off the Water Valve.
Please change the Water Valve back to a switch.
Come on Samsung get your act together. Your loyal following is not happyā¦
i echo this sentiment. i am heavily invested in ST and i am happy for the most part. but how they handle this problem will weigh heavily in our decision to stay loyal to ST or start migrating into a setup that is more stable.
Thank you for this advice! Since we arenāt getting a response from ST support, I went ahead and did this as well and now all 13 of my devices are working again (PITA though to do it for each device). The only difference for me is that it moved each device to the same room as hub, so I had to move it back (easy enough to do) ā¦ except for 1 device which for some reason stayed in its already-chosen room So YMMV. Just glad I didnāt have to re-do any of my automations ā¦ then I would have been really really
Here is the response I received. Yes I deleted them by mistake, but I added them back, then everything went offline. They are not paying attention to what I told them when I opened the ticket. Someone from ST please stop screwing around and get to the bottom of this. You should be ashamed of how youāre handling this.
I am trying to reset each device to set it into pairing mode and then add the device back into the Smartthings app but this process is painful. Each device has its own reset mechanism and Iāve a lot of devices. For example a Sengled bulb fails to be recognized by the Smartthings App after reset (on-off power 5 times) either by QR code (fails to be recognized) or scanning by device/brand.
Holly hell, that update took out everything that came from Samsung. Buttons door sensors, water sensors all needed to be reset and many many other things. So many things.
As one user with maybe 30+ wrecked devices and associated automations, OMG the hours of users lives impacted!
Items moved from one room to another, it was THE WORST, MOST IMPACTFULL update in SmartThings history.
Iāve been on SmartThings since it started in Minneapolis well before Samsung. And Ive never seen such a complete lack of customer services, tech support or shear destructivness in a single update.
Really What The ???
And then when you ask what happend from email support they tell you to reinstall the app.
REALLY HOW ABOUT FESSING Up to a Giant miss on testing???
Could someone at LEAST have the common courtesy of creating a knowledge base article for the front line support people. Who are either clueless or out right lying to users???
It all happened during the same rollout.
I contacted your tech support gave them access, they said nothing and then told me to reinstall the phone app. REALLY!
LOOK AT MY WIDE OPEN LOGS
COME ONE PEOPLE YOU SHOULD HAVE DONE A ROLL BACK IN THE FIRST DAY.
So YMMV. Just glad I didnāt have to re-do any of my automations ā¦ then I would have been really really 
