What has happened to this platform?!?!

I see some other people talking about this elsewhere, but I simply cannot understand why suddenly things seem SO bad. Every. SINGLE. NIGHT. I am facing unresponsive equipment. I’ve been in touch with Samsung when their multi-purpose were not working, I’ve followed every single bit of advice (moved hubs, bought new equipment) and yet I never go a single day without at least one product being unresponsive. I’ve turned off health.

This isn’t a complaint post, this is a please help if you can post. I think what Samsung fails to realize is that these items are actually being used in homes for potentially important tasks. I have lost all faith in my multi-purpose sensors which were being used to monitor open/close of doors and windows. Essentially paying hundreds of dollars for a device that simply does not perform the way it is meant. When the newest ones I purchased stopped working I was informed that I need to take them down, re-add them and to “be certain I put them on top of my Samsung hub to make sure they communicate because sometimes things disrupt them”. Really?

Currently half my kitchen lights are showing off - yet they are on, my garage door says closed but it is not responsive and one of my laundry lights is now set to 8% and will not communicate. Looking at the last update from Samsung they should have corrected the outage North America had for today, early in the day.

Okay, so a bit of a rant but the amount of money and time that has been invested into something that at best performs 80% of the time seems completely unacceptable to me.

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It would be good to start with more detail around what you have done so far and the specific devices giving you trouble.

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I have over 20 devices connected and with the exception of an older motion sensor, (which I think is an environmental problem, not the fault of the sensor), my system has been working the best it ever has.


I thought I was the only one. I have 3 multi sensors in use and none of them have been working reliably, if at all, for the past few days. They are all in mood cubes and not terribly essential so I haven’t taken the time to investigate further yet. But I hear you, the lack of reliability of smartthings is becoming a real annoyance.

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It’s going to be interesting now that Samsung has announced at CES that this is a basis for all devices they build going forward, and 100% implemented by 2020. They, finally, will “own” the whole shebang under the glare of the tech community. ST has gone from (I think they said) 15k users to over 1M since they bought it. They will get no slack considering all the competition. I am eager to know what ST is going to be even as soon as this time next year.

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A lot of this is growing pains and something we have agreed to take a ride with when we purchased these units. Prior to Samsung buying SmartThings - home automation was really a niche hobby. I was in the Vera court for many years and the only other really viable option was ISY and computer software such as Homeseer, Indigo and the likes. The issue with all of these is they do not natively communicate with other protocols/systems. So if you want, or have heavily invested in Insteon, your options were limited accordingly. Similar for Z-wave.

Just as various companies started getting these two to start working seamlessly, other companies started jumping on this new “Home Automation” bandwagon…but in their own proprietary way.

Want smart thermostats? Great! Buy OUR thermostats, OUR bridge and use OUR apps. Btw, OUR app will control lighting…but it wont play nice with anything else.

Oh, you want a smart garage door? Well, that is a different device on a different platform, oh and it controls lights too…but not lights controlled by that smart thermostat.

ISY, Homeseer and Vera were the first of this industry where the DIYer could build his own system and start tying things together, but you had to build your own scripts and write your own code. The comes along Phillips Hue, Nest Thermostats, Ecobee Thermostats. The industry is evolving faster than the open source community can keep up. Heck, even Apple, with their ill-conceived HomeKit cannot keep up.

From my viewpoint, SmartThings was the first device that has so far allowed an open HA network that a DIY’er can piece together himself. Sure, this community has coded some impressive apps, but you can use this product perfectly fine without them…so long as you accept (or remain ignorant) to the limitations. However, in order for this device to work in this manner, Samsung will have to control the environment and will have to continually upgrade the devices and/or firmware. As new products hit the market and consumers demand more integrations, Samsung has to make choices. Given one of the laws of physics is that no good deed goes unpunished, each iteration of product evolution will have unintended consequences, be it older product compatibility or reliability.

It is unfortunate you have so much invested (time and money) but there is no way Samsung can make everybody happy.

The only other way around this is to stick with a closed system, which generally require professional installation. If you are in a position where your life, safety or security is dependent on HA, then that should always have been your only options. If you are like the rest of us, then you are doing this for fun, convenience or tinkering and in that case, all we can do is work together as a community to get based these inevitable changes.

The changes will not stop…no matter what we say or do to Samsung. They have an obligation to continue to evolve their product, increase the number of units sold and gain more customers. At the point where they stop investing in their products and choose existing customers over new customers, they will lose the game. Given they have now committed their appliances and electronics to the SmartThings ecosystem tells me they have fully realized the potential of offering a simple HA system to the mass public. The more advanced users you find here on this board are going to be in for a roller coaster.


Sorry, frustration over details it would seem.

I have 35 ish devices. I am running GB network (Cox Gigablast). I have Orbi network.

7 multi-sensors
3 smart locks
1 Wemo electrical socket
the remaining are almost entirely Sengled smart bulbs, however I did purchase 2 GE bulbs and 1 Cree bulb to see if it were product related. They also will disconnect.

The real problem is unreliable connection to the devices. Each day, something is simply not connected or not responsive. “Alexa turn on Laundry” Alexa: “sorry, that device is not responding”.

Most days the unresponsive item is NOT the same as it was in the last couple of days. This morning I have 3 kitchen lights that no longer work with the other 5. Smartthings says they are actually “on” but will not turn on or off with the app or Alexa. Two weeks ago the multi-sensors all basically stopped working and I had to reach out to Samsung directly. They were very responsive but their suggestions didn’t work. I removed the devices from the network and re-added and most of the time I did not get a green indicator. Eventually I learned that if I just wait about a day between each I could get one more to add. They then all are connected.

What I’ve done.

  1. Bought a new Samsung hub (went to the newest version about 8 months ago)
  2. Moved the hub from my home office (bottom floor and corner of house) to the library (center of house upstairs)
  3. Moved the hub from within a few feet of the orbi to about 5 feet from the orbi
  4. Deleted entire groups and devices and re-added
  5. Bought a new mesh network (changed from Luma network to Orbi)
  6. Upgraded my internet from 300/30 to 1000/35

Appreciate any help to get this resolved.

Very well said! Honestly, I agree fully and knew going in that I was going to be a test bunny. That being said, it seems as though things have been going backwards and rather quickly.

I’ve been using ST for a couple of years and never had this type of problem. Last night was partially venting and sorry to make that my first post. Sincerely I love what a smart home can do - but suddenly it seems not so smart.

This much going wrong, this often, makes me believe that something with my setup is broken - but I cannot think of what else I can do in order to correct it. I’ve replaced practically everything that could be a potential problem and yet here I am with many devices not working.

Should I move the hub even further from the Orbi? Should I bring it back downstairs instead of up? Is there a “sweet spot” for the hub?

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The Google Play Store still reports SmartThings App downloads of 100K to 500K, and that includes folks who have downloaded and subsequently uninstalled as well as multiple household members with only 1 Hub.

So “over 1M” users is hard to believe - though I hope it’s true. I’d prefer to know the number of active Hubs…

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I don’t know, that’s what I saw on a CES video yesterday. Who knows how they count a user or installions? Not me.

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How many have downloaded through iOS such as myself? Does Google Play capture that data as well?

No…not in the Google Play download count, obviously, but I assume roughly 50/50 Android to iOS.

With the overcounting due to multiple users in the same household, as well as abandoned Hubs, I still think the active Hub count is still under 1 million.


You make a good point. Yesterday, the LG head dude made a point of saying he was not going to play favorites and the IoT will not be well accepted if platforms grow too proprietary. We’re already starting to see that. How,about buying an Amazon Show and having youtube pulled off soon after, Same with their little dongle streamers. Apple has iMessge and many users won’t switch because they love that app. Now, cars are going to,start choosing platforms. I have an Alexa car, I have a Bixby car, Google says no car play for whatever make.

I would agree to that. Still makes it the biggest platform out of all the HA ecosystems I have played with over the last 10-20 years. I seriously doubt Vera is even close. Homeseer is probably the most mature and most serious HA ecosystem and I doubt they are even close. SmartThings has grown to be the largest and by far the fastest because they were the first to take it retail. Bottomline is there will be issues moving forward. No other HA ecosystem was exempt from this, they just weren’t in the mass public domain.

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ok, so let’s start off with your internet speed and your wifi type does not help any of these devices except the WeMo socket. in fact, sometimes wifi can interfere with devices that use the zigbee protocal. Two things immediately jump out at me:

  1. You have a lot of zigbee devices, but none of them are repeaters. So your zigbee mesh is pretty weak.
  2. related to the above, since you have no zigbee repeaters, all of your zigbee devices are connecting directly to the hub. The hub has a max zigbee direct connection limit of 32.

my first steps would be to go to Lowe’s and buy some iris wall sockets in the purple box and/or smartthings wall sockets. Both of these repeat zigbee and can help address mesh issues.


I agree with this. Just make sure, if you buy an Iris smart plug, that it is the 3210-L model. I don’t know the color of the “other” Iris smart plug’s box (hopefully not purple), but that “other” smart plug is Wi-Fi only and won’t work with SmartThings.

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I think the wifi one is in a clear blister packaging

Very interesting! I was under the impression that each device strengthened the network.

If I add the device you mentioned, will the connections start to ease to the repeaters and not directly to the hub? In other words, is your thought that by doing this I will reduce the workload on the hub itself?

Is there a wall switch available that does the same thing? I actually have a need for those currently.

I appreciate this input so very much.

only plugged in devices repeat the mesh to save power for battery devices. And even then, it can be product specific. Sengled uses Zigbee, but they don’t act as repeaters. Lightify bulbs also use zigbee, but do repeat the mesh. Not very beginner/user friendly! And Annoyingly, everything is quite protocol specific. Zigbee repeats only Zigbee, Z-wave repeats only Z-wave, and so on. The good things about the Iris outlets is they are rare in that they repeat both zigbee and z-wave.

Wall switches will repeat whatever protocol they use. So if you have a need for a wall switch, buy one in the protocol that needs help the most (not sure what your locks are). GE makes both a zigbee and z-wave model that look the same externally, so if you need several wall switches, you could get some of each.

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And as far as rebuilding your mesh after adding things, that also depends on the protocol.

Z-wave there is a repair function you can kick off from the SmartThings app.

Zigbee should rebuild itself after a while, but you can force this by taking the SmartThings hub totally off power (plug and batteries) for 20 minutes. Then power it back up and give it a couple hours. Even then you may have to reset and add devices if they have fallen off the network for a while,