I came home today and as I was walking home, I got an email that “some users” (maybe just those on this board?) were experiencing connectivity issues. My shm alarm was armed, but the door was unlocked (difficult to explain / prove, but a bug - i have a smart app that locks my door when the alarm is armed). Couldn’t disarm the alarm. And every time I tried to open the Android app it crashed. I wrote a note on the crash report like “this sucks guys.”
After manually disabling the siren and answering the call from Scout, and turning off all my lights (which come on in an intrusion) by hand like a heathen, I noticed that smart lighting wasnt working for the automation with my ST brand motion sensors and basic zwave light switches.
So, the connectivity issue knocked out my basic automation too? I thought some stuff like smartlighting executed without the cloud. Anyway…
A few weeks ago my brother in law asked about getting SmartThings to replace his Vera (for the integration with a paid monitoring service.) I said I couldn’t recommend SmartThings yet. I’m glad I didn’t.
I hope thIngs work out for SmartThings and the community. But I’m fed up and want a refund. This wasn’t the first thing but the last straw.