Weekly Update from Alex - 06/09/16

Outages will always occur; what I find particularly important at this stage is transparency on:

  1. Prompt notificaiton of the outage ( http://status.smartthings.com ).

  2. As much detail as possible of the ongoing outage (for Customers and Developers who wish to click through to find out more).

  3. Accurate ETA for resolution and accurate workaround suggestions, if applicable.

  4. Prompt notification of resolution or any other important updates (such as change in resolution ETA).

  5. Post-mortem detailed explanation of the cause of the outage and the cause of its duration and the plan to prevent recurrence.

  6. Published accurate rolling statistics of outage time (including partial outages).

  7. ? - Your wishes here.