For the last few months my ST water leak sensors have been going offline and then back online 20-30 times a day. It’s frying the batteries. ST v3 hub. Happens to sensors close to the base and far away. Nothing changed it just started happening. Removing and re adding them doesn’t seem to help. Somet…

I’ll play dumb - how does one open an official support ticket? re: physical location-- I saw those reports so I placed one directly next to the hub to see if that fixed it. And nope, the one next to the hub goes offline just the same as the ones that extend farther from the hub physical location.

[image] Bgoldy: I’ll play dumb - how does one open an official support ticket? That’s the link I gave you. Follow that link and then use either the email or the phone option and you will connect to the official smartthings support. (This forum was set up a number of years ago so that customer…

[image] Jason: I have seen the same thing with both Sensative and Zooz water sensors. Not quite 20-30 times a day, but probably every day or every other day. They go offline and then come back online by themselves later in the day. My best guess is that ST changed the checkin interval, but I hav…

[image] Barkis: Several dead batteries in the ZSE42 XS Water Sensor later, I happened to pick up a Zooz ZEN76 switch to control the basement lighting. Volia! The switch, about 12 feet from the water sensor, seemed to fix the issue: perhaps it was just a stronger extender, perhaps it was because …

[image] JDRoberts: Zwave is supposed to be generally backwards compatible… That would have been my guess/hope. A ZWave extender (or device acting as such) should simply relay traffic back to the hub without caring what was in the payload. The pre-existing line-powered devices I assumed were a…

[image] Aeotec Water Sensor DSB45 draining batteries very quickly yet always showing 100% Devices & Integrations My Aeotec Water Sensor DSB45’s are draining batteries very quickly yet always showing 100% with Edge drivers. This is occurring with both the supplied Aeotec dr…

I have a Ecolink Zwave Plus Flood & Freeze Sensor, White (FLF-ZWAVE5-ECO) leak sensor using the Z-Wave Sensor driver with its battery pulled out and every week or so ST sends me a notification that it’s back online. And about an hour or so later it shows it’s offline! (??) Key Value Name wa…

Has anyone seen a resolution to this? My water sensors started doing this after the change to the new driver system, and I am about to get fed up with it. I ran my water leak and valve setup for years, and they were rock solid. [image]

Are these ZigBee devices? They are probably not truly offline, but only marked offline my the ST app. Next time they are marked offline test them and I am guessing they will work. Which proves they are not offline, only marked offline by ST.

Water leak sensors going offline then online repeatedly

Devices & Integrations

Jeff_H October 21, 2023, 1:03am 11

Topic		Replies	Views
Tuya Water Sensor Not Behaving Properly (keeps going offline) General Discussion troubleshooting , offlinebug	24	1823	September 2, 2024
Looking For An Edge Driver For Aqara Water Leak Sensors Devices & Integrations	49	7338	March 3, 2025
[ST EDGE] Utilitech Water Leak Sensor (TST01-1) Devices & Integrations	21	1211	September 15, 2023
[EDGE] Tuya Leak Sensor TS0207 NOT RECOMMENDED Community Created Drivers	14	4462	March 31, 2025
Devices offline, no fix in sight. Smartthings has acknowledged the bug General Discussion offlinebug	169	62701	October 20, 2019

Water leak sensors going offline then online repeatedly

Related topics