V2 hub and Aqara Matter Bridge?

One other person reported this yesterday, but prior to that other people had reported successful link ups, so I’m not sure what’s going on. :disappointed_relieved:

Do you have other Matter devices successfully working with your V2 hub?

If so, check to make sure the aqara firmware is up to date, and take a quick glance through the following checklist…

FAQ: What do I need to add a Matter device to the SmartThings app? Do I need a bridge router device?

After that, you may need to open a support ticket. The first person you get will probably be a general Samsung employee working from a script and may not know much about smartthings, but persevere, and it should get escalated to a smartthings engineer who can take a look at it.

Adding an aqara m2 hub to a smartthings v2 hub via matter is definitely a supported integration, so it does sound like something may have broken. :thinking: