Use samsung connect home in other countries

I would like to purchase the Samsung connect home mesh router setup and would like to know if users have experience using it outside of North America. I am based in Taiwan and would like to use Smartthings and the wifi mesh features, but have read issues with some users experiencing activation issues of the Smartthings feature.
I had sent an email to Smartthings support, but they had responded that only the US and UK are officially supported without answering my question.
However, I’ve read on the forum that there are Taiwanese users that use the Smartthings hub successfully, so I’m not sure if this platform will work correctly here.