Its not about 1 persons opinion, its about their treatment of their customers (Us).
I keep wondering, when smartthings made the decision to take away our ability to control what google and amazon see what they thought at that moment? Was it , hey our customers are gonna love this or more like, how much are we getting paid by google and amazon for giving our customers privacy away.
Let me explain please.
Since the introduction of google assistant and alexa, the option to limit their access has always been there, so to completely gut that out , it must of taken a lot of hours of coding and designing. Meaning this was a well planned out execution and not an oversight . I highly doubt they will ever reintroduce it back unless enough people complain about it or leave.
I would really really love to hear their reasoning behind the removal of this function. the generic reason i have found was that most their users did not need that function, if so, then why not just leave it as is and allow the users who do use it or are advanced enough to use still have access?
Theyāve spent countless hours and coding building a whole new platform. The integration had to be re-done to work with the new platform. Now whether it was purposefully decided to not have device choices during this process we will never know. Good news is staff have said they are working on adding it back.
I truly hope they are really working on adding it back and not stringing people along. I dont mind waiting if its actually being worked on , not in " we will think about it phase " . its an amazing overall platform and would hate to have to jump ship.
cheers and thanks for the update.
We are here to help you through this transition, so feel free to contact us with questions at support@smartthings.com.
And when I try to use that address, the reply is that āWeāre not helping you, we only help US customersā. Great work, that keeps customers really satisfied when you just blatantly refuse to help, of course donāt forward the issue internally to the other team, or even give any other email address to contact, instead of that just list steps in the app where to get help ā and those steps listed donāt exist in the app.
This also infuriates me, that contact is only for US customers and you get a rejection email saying so any time you use it. Plus in the UK there is no telephone help either.
Iām surprised that support in the US didnāt give you that information. Thatās not good.
Due to these announced upcoming platform changes in the post on June 24 where in the initial phase SmartThings was consoildated into a single app along with other unwanted changes I moved away from SmartThings and went to Hubitat.
My ST groovy account has been wiped of all devices and apps etc and the ST hub is unplugged.
So I am as good as left ST for good (probably, but have decided to keep the ST hub and will use it in another family home, where the cloud infrastucture is not such a problem).
Loving everything about Hubitat. Not sure why it is classed as being difficult transition. I find it much easier than ST and more feature rich. Took a few hours to move my devices over and I finally have a real Smart Home (with no worries about the Internet or cloud being up or not). The app is okay too (despite other comments I read to the contrary) and web browser configuration is very welcome (along with backups and rule cloning).
Still, I have might have stayed with ST if they had not made all the unwelcome, by me, platform changes.
happened to me, but I live in Norway and US. so even UK support refused to help me.
UK support told me to contact Norway support, which does not exist, at least my query just went to nowhere.
Iām just done. I canāt take it anymore. They took something that was working fine and absolutely screwed the $#!t out if it. They made it slower, less responsive, removed features, broke other features, and did things with third parties I donāt consent to. How can a company royally fail like this. Iāve had habitat sitting in my closet for months now because the screen wasnāt as nice, but that now is the least of my issues now. Iām starting the transition this weekend and hope to God I donāt come back to this sorry excuse for a smart home system.
Iām surprised that support in the US didnāt give you that information. Thatās not good.
Do you want to be surprised more? This is the reply I got from the US support:
Please visit the link below to contact SmartThings Europe support.
Thatās of course not a Samsung site at all, but some random guy doing blog posts years ago.
But at least youāll learn the percentage of adults who are overweight or obese in Europe in 2018! 
This was 2.5 months ago. Is there any update on this?
It is so entertaining reading these comments. SmartThings support is even on a steeper downhill than anyone would expect.
Considering that Samsung is a global company, and the new SmartThings app is driven by their incredibly great ideas. (Merge all apps into one, who cares that the final size of it will reach almost a Gigabyteā¦), when will it happen that SmartThings support will be seized to exist and it will be called just Samsung support. Anyhow, nobody would realise the difference. But with global presence treating customers and users of these forums, that they are only from the US and that is the only and single market, is a bit too muchā¦ then why releasing the Hub in Europe or in the UK, why pass the hardware business to someone else, when the whole thing can be shredded. Bixby was never utilized enough, the Smart speaker is a dead end only in Korea for a gift. Samsung relies mostly on Amazon services. Why to bother thenā¦
Given the complete lack of updates after the initial promises Iām convinced the idea has been sent to file 13.
Did you mean /dev/null ?
Yeah, that too, lol.
I for one believe they are working on this and we will see it once itās ready.
I wish the negative comments would stop around here! Lets have a little faith in them, and others. Even when it doesnāt go the way we wish, there are far more important issue in our lives. Please donāt flame me because I am expressing my opinion. If you donāt agree no need to hit āreplyā . We will just have to agree to disagree.
Just for fun and to make you understand why this question was raised.
This issue has been flagged first back in May, a few days after the integration has been released.
Of course they are working on it, as on many other things as well. No doubts in that. But some feedback would be appreciated when they will be able to reach the same level of service as before.
Gabor, my reply was not to you, just some of the replies to your inquiry for an update. I only quoted your message so to be clear what I believed they were working on.
Thanks for all the work you Community Masters do around here.
Thanks for trusting us Scott. Yes, itās still getting worked on - Iāve been in meetings yesterday and today about it. As the long-term fix involves fundamental changes to permissioning on the platform, weāre working on an interim solve in the meantime to provide our advanced users with a better experience. Please stick with us a little longer and know that I personally feel your pain as every time I tell Google to do something, Iām terrified itās going to start turning things on and off at my in-lawsā¦ 