Then i guess its time to drop SAMSUNG for all things technology. I alone leaving samsung wont be an issue for them but hopefully they will realize that what they did was not right and correct it one day.
adios samsung,
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You alone will.not make a difference but if more people keep leaving & no longer buy into the Samsung ecosystem then they will take.notice. I have not purchased my new phone yet & am still holding off on getting a new tv waiting to see what happens with smartthings. If I dont support a company then I will not purchase any of their products. Things like that will hurt samsung if enough of people do that. Samsung is not apple, google & m$.
Same hear, my household is due 3 new phones and 2 new TVsā¦ I was looking at the S20s and 70" 4k TVs.
At the moment I am steering towards Philips TVs and OnePlus mobiles unless I see movement here
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Come-on, donāt leave based on 1 persons opinion. Give it some time. We have a world wide outbreak going on and a lot of companies are a little slower in making changes.
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On my Alexa, I simply marked the devices that I didnāt want Alexa to control as disabled in the Alexa app. Not as effective as the original way, but still the same net result.
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A pandemic is not an excuse. Samsung was sloppy with their products even before this. My brand new samsung oven broke last Thanksgiving right after the Turkey was done & I have always had software issues with my galaxy note phones. If Iām correct samsung has thrown more $$$$ into smartthings but judging by the way things have been it does not seem that way and the feed back from the devās has been very limited so that tells me the management does not care. Now am I personally sticking around?..yes & I am hoping that the transition gets better but my gut tells me no. Now we always here that many people in this form are not the target users & we are a small majority but in the end time will tell if smartthings gets back its mojo or this place becomes a ghost townā¦which itās starting to become. Time will tell.
I too am leaving SmartThings. Going to the other hub. I have had a major disagreement with Samsung over a new TV. After 2 months it is resolved but I am not at liberty to discuss the outcome. Anyway I have a new TV. It is not Samsung and was much cheaper. It has as many features and work for me. The sound alone blows the Samsung TV out of the water. Integrates into Alexa too. I have some spare cash (again not at liberty to discuss) so am going to purchase the other hub. I have Tuya lights mostly, with Tasmota firmware and if these donāt work with the hub I will buy new. All my Samsung hardware will be replaced as soon as possible. Samsung is not welcome in my home. Good riddance.
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Just moved and left my SmartThings hub at the old house, going with a different hub. I was never able to do a whole lot in the old house (aluminum wiring and small boxes) but the switch to the new app never really seemed like it was well thought out. There were times when I needed to use my phone to unlock a door because a presence sensor was dead and it just sat there and spun in circles. Just never really cared for it. So Iām giving something else a try, who knows, I may like this even less.
In my opinion, Samsungās weakness has always been its software. They typically make amazing hardware, but the software to back it up is just not up to the standards I would expect for such a large company. And itās usually at a basic level that it fails, and the issues sit there for months or years without getting fixed.
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Its not about 1 persons opinion, its about their treatment of their customers (Us).
I keep wondering, when smartthings made the decision to take away our ability to control what google and amazon see what they thought at that moment? Was it , hey our customers are gonna love this or more like, how much are we getting paid by google and amazon for giving our customers privacy away.
Let me explain please.
Since the introduction of google assistant and alexa, the option to limit their access has always been there, so to completely gut that out , it must of taken a lot of hours of coding and designing. Meaning this was a well planned out execution and not an oversight . I highly doubt they will ever reintroduce it back unless enough people complain about it or leave.
I would really really love to hear their reasoning behind the removal of this function. the generic reason i have found was that most their users did not need that function, if so, then why not just leave it as is and allow the users who do use it or are advanced enough to use still have access?
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Theyāve spent countless hours and coding building a whole new platform. The integration had to be re-done to work with the new platform. Now whether it was purposefully decided to not have device choices during this process we will never know. Good news is staff have said they are working on adding it back.
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I truly hope they are really working on adding it back and not stringing people along. I dont mind waiting if its actually being worked on , not in " we will think about it phase " . its an amazing overall platform and would hate to have to jump ship.
cheers and thanks for the update.
We are here to help you through this transition, so feel free to contact us with questions at support@smartthings.com.
And when I try to use that address, the reply is that āWeāre not helping you, we only help US customersā. Great work, that keeps customers really satisfied when you just blatantly refuse to help, of course donāt forward the issue internally to the other team, or even give any other email address to contact, instead of that just list steps in the app where to get help ā and those steps listed donāt exist in the app.
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This also infuriates me, that contact is only for US customers and you get a rejection email saying so any time you use it. Plus in the UK there is no telephone help either.
Iām surprised that support in the US didnāt give you that information. Thatās not good.
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Due to these announced upcoming platform changes in the post on June 24 where in the initial phase SmartThings was consoildated into a single app along with other unwanted changes I moved away from SmartThings and went to Hubitat.
My ST groovy account has been wiped of all devices and apps etc and the ST hub is unplugged.
So I am as good as left ST for good (probably, but have decided to keep the ST hub and will use it in another family home, where the cloud infrastucture is not such a problem).
Loving everything about Hubitat. Not sure why it is classed as being difficult transition. I find it much easier than ST and more feature rich. Took a few hours to move my devices over and I finally have a real Smart Home (with no worries about the Internet or cloud being up or not). The app is okay too (despite other comments I read to the contrary) and web browser configuration is very welcome (along with backups and rule cloning).
Still, I have might have stayed with ST if they had not made all the unwelcome, by me, platform changes.
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happened to me, but I live in Norway and US. so even UK support refused to help me.
UK support told me to contact Norway support, which does not exist, at least my query just went to nowhere.
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Iām just done. I canāt take it anymore. They took something that was working fine and absolutely screwed the $#!t out if it. They made it slower, less responsive, removed features, broke other features, and did things with third parties I donāt consent to. How can a company royally fail like this. Iāve had habitat sitting in my closet for months now because the screen wasnāt as nice, but that now is the least of my issues now. Iām starting the transition this weekend and hope to God I donāt come back to this sorry excuse for a smart home system.
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Iām surprised that support in the US didnāt give you that information. Thatās not good.
Do you want to be surprised more? This is the reply I got from the US support:
Please visit the link below to contact SmartThings Europe support.
Thatās of course not a Samsung site at all, but some random guy doing blog posts years ago.
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But at least youāll learn the percentage of adults who are overweight or obese in Europe in 2018! 
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This was 2.5 months ago. Is there any update on this?
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