Updates to the SmartThings Platform

Crickets despite asking several times for any news. My guess is they’ve dropped the idea.

Then i guess its time to drop SAMSUNG for all things technology. I alone leaving samsung wont be an issue for them but hopefully they will realize that what they did was not right and correct it one day.
adios samsung,

You alone will.not make a difference but if more people keep leaving & no longer buy into the Samsung ecosystem then they will take.notice. I have not purchased my new phone yet & am still holding off on getting a new tv waiting to see what happens with smartthings. If I dont support a company then I will not purchase any of their products. Things like that will hurt samsung if enough of people do that. Samsung is not apple, google & m$.

Same hear, my household is due 3 new phones and 2 new TVs… I was looking at the S20s and 70" 4k TVs.
At the moment I am steering towards Philips TVs and OnePlus mobiles unless I see movement here

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Come-on, don’t leave based on 1 persons opinion. Give it some time. We have a world wide outbreak going on and a lot of companies are a little slower in making changes.

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On my Alexa, I simply marked the devices that I didn’t want Alexa to control as disabled in the Alexa app. Not as effective as the original way, but still the same net result.

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A pandemic is not an excuse. Samsung was sloppy with their products even before this. My brand new samsung oven broke last Thanksgiving right after the Turkey was done & I have always had software issues with my galaxy note phones. If I’m correct samsung has thrown more $$$$ into smartthings but judging by the way things have been it does not seem that way and the feed back from the dev’s has been very limited so that tells me the management does not care. Now am I personally sticking around?..yes & I am hoping that the transition gets better but my gut tells me no. Now we always here that many people in this form are not the target users & we are a small majority but in the end time will tell if smartthings gets back its mojo or this place becomes a ghost town…which it’s starting to become. Time will tell.

I too am leaving SmartThings. Going to the other hub. I have had a major disagreement with Samsung over a new TV. After 2 months it is resolved but I am not at liberty to discuss the outcome. Anyway I have a new TV. It is not Samsung and was much cheaper. It has as many features and work for me. The sound alone blows the Samsung TV out of the water. Integrates into Alexa too. I have some spare cash (again not at liberty to discuss) so am going to purchase the other hub. I have Tuya lights mostly, with Tasmota firmware and if these don’t work with the hub I will buy new. All my Samsung hardware will be replaced as soon as possible. Samsung is not welcome in my home. Good riddance.

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Just moved and left my SmartThings hub at the old house, going with a different hub. I was never able to do a whole lot in the old house (aluminum wiring and small boxes) but the switch to the new app never really seemed like it was well thought out. There were times when I needed to use my phone to unlock a door because a presence sensor was dead and it just sat there and spun in circles. Just never really cared for it. So I’m giving something else a try, who knows, I may like this even less.

In my opinion, Samsung’s weakness has always been its software. They typically make amazing hardware, but the software to back it up is just not up to the standards I would expect for such a large company. And it’s usually at a basic level that it fails, and the issues sit there for months or years without getting fixed.

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Its not about 1 persons opinion, its about their treatment of their customers (Us).
I keep wondering, when smartthings made the decision to take away our ability to control what google and amazon see what they thought at that moment? Was it , hey our customers are gonna love this or more like, how much are we getting paid by google and amazon for giving our customers privacy away.
Let me explain please.
Since the introduction of google assistant and alexa, the option to limit their access has always been there, so to completely gut that out , it must of taken a lot of hours of coding and designing. Meaning this was a well planned out execution and not an oversight . I highly doubt they will ever reintroduce it back unless enough people complain about it or leave.
I would really really love to hear their reasoning behind the removal of this function. the generic reason i have found was that most their users did not need that function, if so, then why not just leave it as is and allow the users who do use it or are advanced enough to use still have access?

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They’ve spent countless hours and coding building a whole new platform. The integration had to be re-done to work with the new platform. Now whether it was purposefully decided to not have device choices during this process we will never know. Good news is staff have said they are working on adding it back.

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I truly hope they are really working on adding it back and not stringing people along. I dont mind waiting if its actually being worked on , not in " we will think about it phase " . its an amazing overall platform and would hate to have to jump ship.
cheers and thanks for the update.

We are here to help you through this transition, so feel free to contact us with questions at support@smartthings.com.

And when I try to use that address, the reply is that “We’re not helping you, we only help US customers”. Great work, that keeps customers really satisfied when you just blatantly refuse to help, of course don’t forward the issue internally to the other team, or even give any other email address to contact, instead of that just list steps in the app where to get help – and those steps listed don’t exist in the app.

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This also infuriates me, that contact is only for US customers and you get a rejection email saying so any time you use it. Plus in the UK there is no telephone help either.


.
support@smartthings.co.uk

I’m surprised that support in the US didn’t give you that information. That’s not good.

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In preparation for the move to Hubitat I tried to update the Tasmota firmware on a couple of my bulbs to a Hubitat specific version.
It may be because I was running Tasmota 9.1 and the Hubitat Tasmota firmware version is on version 8 but I bricked a couple of my lights. Not too sure why but this seems the most likely reason.
I did try to fix it with my FTT adapter but this did not work. Would not even enter programming mode, which may be due to my poor soldering skills on what are extremely small connectors.
Anyway both bulbs together only cost 25 quid, so little is lost.
My bathroom light fixture does not need the Hubitat specific Tasmota firmware so that is good to go. A few of the lights I have now given away to family and the remaining 4 I will sell as a job lot with the v3 ST hub (pm me if anyone in UK is interested in them).
I have now bought 10 LIFX colour bulbs to use with the Hubitat. Nice lights but they were not cheap.
The new hub will arrive tomorrow and am keen to get it set up.
My ST groovy account has been wiped of all devices and apps etc and the ST hub is unplugged.
So I am as good as left ST and this will be one of my last visits here.
I will miss this community as I read it every day. It is full of knowledgable, friendly people and JDRoberts stand out above all. I learnt so much about home automation from reading his, and others posts here, for which I am very grateful.
The other community seems equally as pleasant.
I hear there are some problems with the other hub, mostly zwave ones. I don’t have any zwave so am expecting very few problems. And Internet outages and ST downtimes will not be bothering me any more.
Take care all. And thank you for everything.
p.s. if this in in the wrong place, please feel free to move it.

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happened to me, but I live in Norway and US. so even UK support refused to help me.
UK support told me to contact Norway support, which does not exist, at least my query just went to nowhere.

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