Unable to Access SmartThings Energy - Samsung AC 2024 model (AR18CY3YAWK)

Hi Team,

I have recently purchased Samsung AC 2024 model (AR18CY3YAWK) but looks like the SmartThing Energy module is not detecting the installed devices.
Could you please advice on how to get this fixed ?

@nayelyz : Would you be able to help here ?

Dear Samsung Support Team,

My name is Ravi Kishnani, and I am writing to bring to your attention an issue I am experiencing with my WindFree AC model AR18CY3ANWKNNA.

Issue:
I am able to connect the device to the SmartThings app on my Samsung Galaxy S22 Ultra. However, when I attempt to access the Energy Monitoring feature, I receive a message stating “No supported device found.”

Details:

Date of Purchase: January 2024
Model: WindFree AC, Model No. AR18CY3ANWKNNA
Location: India
Device Used: Samsung Galaxy S22 Ultra
I have verified on the Samsung website that my model number is listed as supporting the Energy Monitoring feature. This functionality was a crucial factor in my decision to purchase this AC. Unfortunately, it is not working as expected, and I need this issue resolved promptly.

Could you please assist me in troubleshooting this issue? Is there a step I might have missed, or is there any additional setup required for the Energy Monitoring feature to function correctly?

Your prompt response and assistance in resolving this matter will be greatly appreciated.

Thank you for your attention to this matter.

Best Regards,
Ravi Kishnani