I’ve read through the threads and not sure if I’ve found anyone with this specific situation…
I’ve connected up more than 20 GE smart toggle switches with no problem, until yesterday. Here is the problem I am running into…
I am connecting a ceiling light that is on a 3-way. The master is in a 3-gang box. The other two switches (one is a standard “dumb” and the other is a GE smart toggle controlling a corner light) are on one circuit. The ceiling light is on a separate breaker, and the slave is in a 5-gang box across the room.
The problem is that there is only one bundle of neutrals in the box - it appears to be a total of 4 white, one coming out with each of the 3 switches, and one coming from the bundle of copper/ground. This is relatively new construction in North Carolina - less than 18 months old.
No issues with the corner light, but (surprise) connecting the splice from the toggle controlling the ceiling light to the neutral bundle immediately trips the breaker, but does not trip the other breaker which controls the “dumb” switch and the corner light controlled by the smart switch.
I’m 99.99% sure the line, load, and traveler are wired correctly, as is the slave switch.
There were no issues with the shared neutrals prior to swapping out for the two smart switches, so I’m pretty sure that’s the issue (and understand why with GFCI on that circuit could cause it to trip).
I’m not an electrical novice, but neither am I a licensed electrician. My question is, is there any way of unbundling the existing neutral wires to connect properly, or will a new neutral need to be pulled? Or any other suggestions?
I’ve checked and in other gang boxes I do have some with more than one circuit and only one neutral, but in every other situation where I’ve had to connect to a shared neutral, it’s been with only an add-on switch, so this is the first instance that I’ve had two master/standalone switches in the same box attempting to connect to a single bundle of neutral wires.