Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub ca…

United Kingdom — uk.pool.ntp.org To use this specific pool zone, add the following to your ntp.conf file: server 0.uk.pool.ntp.org server 1.uk.pool.ntp.org server 2.uk.pool.ntp.org server 3.uk.pool.ntp.org

Block: server 0.uk.pool.ntp.org server 1.uk.pool.ntp.org server 2.uk.pool.ntp.org server 3.uk.pool.ntp.org 0.uk.pool.ntp.org 1.uk.pool.ntp.org 2.uk.pool.ntp.org 3.uk.pool.ntp.org uk.pool.ntp.org pool.ntp.org I think its not necessary all this entries but i did it like that…

[WhatsApp Image 2025-04-18 at 23.40.58_fa177360]

Try select all filters and add to your list: server 0.uk.pool.ntp.org server 1.uk.pool.ntp.org server 2.uk.pool.ntp.org server 3.uk.pool.ntp.org (Include ‘word’ server as i posted) I did it for all devices… Not ONLY for hub… Try that…

That’s the content filter. Try something like this: [Screenshot_20250419_010454_Samsung Internet]

make sure to change Port Type from TCP to UDP :slight_smile:

[bbbb] dont let me do without space after server

what router model you got? on my one no option for filtering service

See my comment above. [Screenshot_20250419_012145_Samsung Internet] See if there’s an advanced configuration interface.

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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Andreas_Roedl April 18, 2025, 11:03pm 79

That’s the content filter.

Try something like this:

Hub v3 impossible to connect

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Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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