The API does not return the current pictureMode

Devices & Integrations
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2

Hi,

Thank you for the detailed explanation, this is very helpful.

To continue the investigation, could you please help us with the following:

  • Grant us access to your account so we can review it from our side
  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

  • Repeat the process and share:
    • A timestamp (with timezone) when you change the picture mode directly on the TV
  • If possible, please send app logs right after reproducing the issue
  1. Go to Menu > Gear Icon > About SmartThings
  2. Tap the SmartThings logo 10 times.
  3. This will open the developer’s space > tap ‘report a problem’
  4. This will send you to the report page. Select a frequency and write a short description of the issue.
  5. Click on “Report” and a log file will be generated for you to send over email, please do to build@smartthings.com
  • A short video or screenshots showing the behavior

This will help us correlate the behavior and check what’s happening on our end.

Thanks in advance!