Users can switch back and forth between Production and Beta versions at will by logging into the channel of choice and clicking “install” on the selected driver. The existing driver will be replaced without further interaction by the user. There’s no need to log out of any existing channels unless you’re no longer going to use them.
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@pomartel and @bthrock OK thanks for the information. @Michael_ST confirmed that I have the beta driver, yet my app doesn’t show the Beta channel, and even when I look in the advanced smartthings website, it doesn’t show that I’m joined to the beta channel. So tomorrow I’ll try and see if I can join the prod channel and see if I can get a different driver.
I am getting the same problem, over the time (within the same day) my Sonos Speaker stops working on Smartthings. This started happening like a week ago and no matter how many time I remove and re-add the speaker (do the integration), it fails to control the speaker eventually and I know for sure because I have announcement setups for certain actions and prior to a week ago it was working flawlessly and now it’s not stable at all
So, this is not an DHCP or static assignation, it’s the Sonos Integration that is failing somehow
Check your driver version, if it is the one I listed above, there is an issue with it. I will try an change the driver tomorrow. I’ll post my update.
Just an update, I re-enrolled in the Prod driver channel following bthrock’s link and installed the Sonos driver. All the speakers went offline after that, I rebooted the hub, waited about 5 minutes and they came back online with the Prod driver. So far my test notifications are working. Also under the advanced smartthings website in now shows that my hub is enrolled in the Smartthings driver channel. This was missing before. I’ll monitor throughout the day and update if there are any changes. Thanks for the help all!
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Anyone else having issues with notifications stopping working on the Production drivers which appear to have recently been updated on 2025-06-27? I discussed my problem and testing a potential solution which didn’t work on this thread: Have SMARTTHINGS cocked up SONOS again? - #18 by Natec
Curious if I’m the only one, or if this is more widespread (guessing may not be widespread if there aren’t multiple other people complaining that their notifications stopped working?)…
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Yes I got a message on my SmartThings app that the Sonos intragration is changing but it it was already connected no action was required. Since then it has stopped working. So I’m assuming this is related
Out of interest, which version of Sonos are you running and if s2 are you on this weeks firmware release?
I am on s2 with production ST driver and I am not seeing any issues but have not yet taken the new Sonos firmware.
Hi, @Natec, @Jeff_Gallagher
Just to confirm, the issue is with “Playing message on Speaker” in the routines, right?
Can you provide the following information, please?
- Support access to your account
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
See more information about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
- Reproduce the error by triggering a routine that has this function and take note of the date and time and share that value with us. For example: July 10th at 12:20 GMT-6
- After that, submit the Hub logs as follows:
- In the Advanced Users app, enter the “Hubs” section
- Enter the corresponding Hub and click on “Dump Hub logs”
- Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
- You’ll get a green box at the top confirming the Hub logs were requested.
- If you have more than one Sonos speaker, please let us know if the issue is present in all of them. If not, provide the name of the device affected
Thank you for reaching out to help. I seem to have fixed the issue. I found a prior post that some people needed to reboot their Sonos speakers after the device drivers had auto-updated before their routines would work again (I have multiple routines that play a message on the speaker, and other routines which play a sonos favorite which had stopped working.)
I didn’t want to run around the house unplugging and replugging speakers, but as luck would have it, I had a pending firmware update for the speakers in the Sonos app (they were working and controlling just fine from the Sonos app, so I had not been auto-updating), so I ran the update in the Sonos app, which had the effect of rebooting the speakers, and after doing that, I was able to trigger routines again successfully.
My sonos firmware is now S2 - Build 80.16.32-release+20250123.bead381 and I just noticed that my sonos edge driver was updated to 2025-07-09, so now I’m not sure whether it started working because of the reboot, or because of the new driver that updated itself yesterday.
I did not end up going back to the Sonos beta drivers, and since it’s working now I will stay on Production.
Thanks
I have resolved the problem by deleting the Sonos devices and adding them back in. The issue started straight after I got the message about the EU changes.
But it’s working now
Jeff
My Sonos automations are acting up again. Switching to the Prod channel fixed the issue for a while but since the latest driver update, the issue is back. Removing the Sonos device from the app and adding it back fixes the issue for a day or so. Then it stops working. Am I the only one?
I am not currently having any issues. I’m running with the recent Sonos firmware and the 14/07/2025 production ST driver:
That seemed to be the problem!
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Hi @nayelyz
Integration is broken. Devices are going offline with no reason every other day after do the integration. Since this new integration was ramped up, I have to star removing and redoing the integration every other day because all the Sonos devices goes offline and nothing works (notifications, routines) where they are
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Same here for weeks now having the same issue
Hi, @ascernas77
A user reported this a while ago and mentioned it was due to his router, so, I’ll share with you the details in case this sounds familiar; otherwise, follow the steps at the bottom, please:
It is my WiFi router’s default setting enabled “Smart Connect” and “802.11ax”. I would like to share with you.
“Smart Connect” feature allows all WiFi 2.4GHz or 5GHz bands to use the same WiFi name and password. Devices will automatically connect to the most suitable WiFi band. But devices keep looking for better channels or frequencies, which causes them to keep dropping, especially for old smart unit devices. On the forum, people pointed out it’s better to separate 2.4GHz and 5GHz and keep all smart unit devices to 2.4GHz and mobile devices to 5GHz.
“802.11ax” for Wi-Fi 6 is known to interfere with some devices. So it is suggested to turn it off.
After disabling “Smart Connect” and “802.11ax” everything works smoothly. I think “Smartthings routines not working with Sonos Play 1 Speaker” issue has been solved.
As I understand, your devices go offline completely, right? Meaning, the issue isn’t related to them not working or not responding to Text-To-Speech routines, correct?
Collect the following information for the engineering team to take a look:
Whenever they go offline:
- Submit the hub logs
- Take note of the date and time and share it with us, including your time zone. For example: August 11th at 11:35 GMT-6
- Per your description, I understand they don’t come online even if you control them physically, right?
Well, @nayelyz that does seems to me the same scenario as mine. I have Sonos integration with ST and has been a while (same WiFi and router) but after Sonos require this integration to use their credentials, I started noticing once I do the integration it works fine, however in a day or so the devices in Smartthings shows as Offline, however the devices on Sonos App works flawlessly and still connected (one on 5Ghz and the other one via LAN cable) so I don’t think this is a Sonos device problems but Integration issues with ST
Have you tried giving your devices (hub should have anyway, the Sonos) a fixed/static IP? In the router settings, it’s something called “reserved IP” or “MAC/IP binding” or something like that.
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I have the same issue as @ascernas77 . @nayelyz , my Sonos integration with Smartthings used to be rock solid but it stops working after a day or two. The problem started with the new driver. Spotify connect still works fine. It’s as if there is a disconnect of some sort.
My main usage is a scene that plays a favorite channel on sonos. But the whole control becomes unresponsive unless i remove the speaker from smartthings and add it back again.
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