Delayed Sonos Notifications

Devices & Integrations
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1

@nayelyz

Over the last month I have been trying to troubleshoot delayed Sonos notifications. When an alert is triggered, like “The garage door is open” the Sonos notification is about a minute behind the sensor being in the open state. This is for all notifications. I have restarted my router, my eero WiFi network, the hub, my Sonos speakers and nothing seems to work.

I have looked across the for forums but I haven’t seen any cause or fix. Any ideas what could be causing this?

2

Hi @JBR
Have you already reported this issue to SmartThings Customer Support?

3

Same issue here. Annoying is the best word to describe… tried the same troubleshooting methods you mentioned ed to nk avail.

4

Hi,
quick question, did you happen to make any recent changes to your environment that could have caused interference (new devices, network changes, physical relocation, etc.)?

If not, we may need your help gathering some additional information so we can investigate further.

5

No new devices and no new network changes

6

To help us investigate the delay in your Sonos notifications, could you please try reproducing the issue and share the following information with us:

  1. Timestamp: Date, time, and time zone of when the delay occurs
  2. Step by step description: What exactly happens during the delay (e.g., what device triggers the alert, what automation is involved, etc.)
  3. Hub logs Please send them using the steps outlined here

Provide the Hub logs through the my.smartthings.com:

  1. In the my.smartthings, enter “your hubs”
  2. Enter the corresponding Hub
  3. Click on “Dump Hub Logs”
  4. Change the reason for requesting hub logs if needed
  5. Click on “Dump Hub Logs”
  6. Confirm that the request is submitted
    Note: If you have more than one Hub, the name of the one involved in the issue.
  1. Access to the SmartThings account associated
  2. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  3. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

Thanks!