I wouldn’t say “everything” is more reliable - Wink certainly isn’t, which is particularly embarrassing given the comparatively limited ecosystem it (Wink) has. Wink also supports more protocols than ST.
I know this thread is old, but I’ll make a few comments and observations regarding the HA market as I see it. To give some background, I have both ST (user since the v2 release in August/September 2015) and Wink (since November 2014). ST has been pretty reliable for me and I really enjoy using it and eagerly check these forums every day for new ideas. Wink was pretty reliable for me up until last November, where it took a nosedive. I did buy a Wink 2, but only because I got it very cheap and I liked the direction Wink was going. However, I (wisely) never opened it and due to more of the usual from Wink (“Exciting things are around the corner!” and nothing ever happens), I plan on selling it.
With all of that being said, I do think ST is probably too complicated for the average person to use, even those who have some degree of technical acumen. IMO, you really have to use the IDE and community code to get the most from the platform. On the other side of the spectrum, you have Wink, which was designed with the premise of being so simple that anyone could use it and to further that goal and allegedly increase reliability, it is a closed system. The problem with Wink’s model is that if you go that route, you’d better have insane reliability AND you better have a good device ecosystem available. Wink has failed miserably on both counts and to be honest, I’ll be somewhat shocked if they’re alive in a year. They just don’t get it and the Flex acquisition has seemingly done nothing on the surface - they still lack device support, they still don’t have the degree of reliability you’d expect from such a limited ecosystem, and they are still apparently clinging to the notion that companies should pay them to certify their devices for use with Wink. Obviously, given the lack of devices, companies are telling them to get lost.
With that being said, ST has its own issues and as a company, I wouldn’t put them that far above Wink. I’m somewhat disturbed by Alex disappearing from the forums and not providing regular updates. I can understand he might be very busy, but you’d think he could appoint someone to provide the updates. I’m disturbed that there is no real way to back up a hub so if it dies, you can move your devices to a new hub with relative ease. I’ve been moving stuff off Wink and onto ST, but sometimes I wonder if that is such a wise move - maybe I should keep some devices on Wink so if one hub or the other fails, I’ll still have SOME working devices. There are just a lot of things like that that make me wonder what the designers were thinking when they built the system. Hopefully, if there is going to be a v3 (and I’m doubtful at this stage), they’ll have a working migration AND backup tool.
Anyway, I’ve babbled long enough. I don’t really know what is going on internally at ST, but I hope we hear something positive soon. The last major message, IIRC, was stuff that wasn’t going to happen (the migration tool, keeping legacy apps, etc) and that didn’t leave a happy impression for the community.