I’ll chime in with a less structured, less professional, yet completely honest reply.
I’ve used the system for a few years now, definitely more than your average user (but perhaps not as much as the real power users here). Zoned CH, hottub, rfid alarm, the usual lights and switches, contact sensors, webcore… That kind of thing.
I used to think that people were just unlucky or whiney when they complained about things randomly dropping out.
But the experience I’ve had with this now, starting a few months ago and continuing (new) issues right up until today’s “sorry we’ve fucked it all up again” announcement… Well, poor just doesn’t cover it.
In my humble opinion, the company doesn’t give a damn about the users. Couldn’t care less if it tried. All it wants is to piss off as many “old school” users as it can by almost deliberately ensuring that as little care as possible goes into these forced updates.
Why? Because the vast majority of actual smartthings (as in the new iteration) users aren’t going to be doing anything other than asking alexa to switch a light off (which has also apparently screwed up recently, but that’s another story I guess) or the like. They’re not going to be screwing with webcore variables, installing custom code, using any kind of ingenuity at all. The app for these guys is going to have to satisfy some fairly simplistic demands. Stability isn’t really so much of an issue. At last that’s how I see it.
Which means the vast majority of users aren’t going to be battering samsung servers on a daily basis with cpu-intensive groovy code to do cool stuff.
The less power users, the better.
In short, dont under any circumstances think about putting a penny into this company with a new hub or whatever. Absolute waste of time. I couldn’t recommend this to anyone, there are just way, way too many problems which seem to be gestating and growing over time.
Full disclosure, I’m sat smack in the middle of attempting to set up absolutely everything on my first hubitat. Wanted one for a long time, but never thought that samsung could fuck things up to such a degree so fast. So I bought one last week, but I’m really struggling for free time at the minute so haven’t played with it much. I do expect to fully migrate, and then effectively delete my smartthings account.
My parents have some health issues, and there’s absolutely no way on earth I’m going to follow the original plan of “upgrade to a hubitat and then install my old smartthings hub at my parents”. Because it’s a total waste of time, where seemingly nothing is ever just allowed to continue to work, there’s always some issue or other.
So back to your question… Not a chance in hell would I ever, ever recommend this platform to anyone. Ever.
Which is a great shame because for quite a long time I’ve championed the cause to work colleagues etc. It really is a piece of crap now.
Run! Obviously samsung isn’t going to give a rats ass if it lost every single active user from this forum. I’d imagine it would actually be beneficial to clear us out.