Smartthings problems? Other options?

About the transition? It’s been officially discussed by staff multiple times in these forums and it was presented at the Samsung developers conference in both 2017 and 2018. It’s not new news.

Official support article on the new app, including the fact that the classic app will eventually be going away:

https://support.smartthings.com/hc/en-us/articles/360000114006-New-SmartThings-app-FAQ

Some discussion of the new platform in the developer section of the form, including links to official docs:

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