Smartthings Outlet Switch with Google Home Trouble


(Greg S) #1

I am somewhat new to the platform, and wondering if anyone can help. I have one of the square shaped smartthings outlet switches that came in the kit that Samsung offers. It had been working great with our Google home using voice control up until yesterday. Now Google Home is saying it can’t help when we ask to turn on or off the switch by name.

Is there anyone else experiencing this issues or does anyone have any pointers on how to troubleshoot?

Thanks!


#2

I’m sure that’s very frustrating. :disappointed_relieved: Since this is an official integration, you can start by contacting support

US: https://support.smartthings.com/hc/en-us

UK: https://support.smartthings.com/hc/en-gb/articles/200902450-How-to-contact-SmartThings-support