Smartthings lock manager not adding new user


#1

Hi all, I have been using lock manager for a year now with no issues until now. I added a new user and code and although it saves it it doesnt work when trying to access the lock. Any ideas?


(Jimmy) #2

are you using a custom device handler for the lock?


#3

Hi Jimmy, using a samsung smartthings hub?


#4

Any ideas?


(Jimmy) #5

What did support say? What model lock is it?