I bought 2 Keywe smart locks for 2 different houses. They both worked absolutely perfectly for months with my Home Connect Pro mesh network. Never experienced a single drop of connection until mid/end november 2018 when I believe I accepted an update in the morning on the hubs and RIGHT AWAY after the update of the hubs it broke the connection on both locks. Since then it’s a nightmare my locks barely stay connected 3-6h and burn batteries in matter of days.
I’m running crazy here and both Smartthings / Keywe support aren’t helpful at all answering me once every 5 days with very general basic support options…
I was curious if you had experienced something similar or had any idea oh what I could do to troubleshoot and make an end to this…
Home Connect Pro Hubs:
Hardware version 6
Soft version WV530XXU2ARK1
Controller version 1.7.19.00-206
Thank you so much for your help!