SmartThings [quote=“TGreenway, post:36, topic:63648, full:true”]
Not to beat a dead horse to death here, but I posted something earlier in another thread that Smartthings actually has a little niche here in that 99% of their users have a cell phone. That being said, if your hub hasn’t communicated with the server in a specified amount of time, or if there is a major server outage, they could certainly send a text or email to your cell phone. I understand that it’s not an immediate response, but my guess is that had their been a ST hub at the “cabin”, that hadn’t communicated in a couple of hours, and the process of sending user notifications was in place the damage would have been substantially less. I certainly would consider that functionality as a feature to the system…maybe even a selling point.
This seems like a reasonable solution or feature, that would not represent a major effort to implement…opinions?
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They already do this. You will get a notification that “your hub is off-line” anytime the cloud cannot communicate with the hub for five or 10 minutes. You will get another push message once it’s back online again. 
That said, the hub being off-line tells you that the power is out, but not the pipe has burst.
The off-line message comes from the cloud. So the cloud doesn’t have the sensor information from the leak detector.
Some competitor systems, as mentioned above, will send you a cellular message from the hub with information from the local sensors. At present, SmartThings can’t do that – – The hub’s only method of communication is to send a request to the cloud that it send out a message.