ok i am now a few weeks into ownership of this extremely buggy platform to the point my wife is losing her patience.
so today i sat down to work on bug fixes and fix some of her complaints. so i started off disabling the LED on the Fibaro Dimmer in my Bedroom as it was a major annoyance. i followed instructions in these forums. this worked on the first device, then i started on the next but could not them choose the device in the IDE as it would not return the list of devices that worked on the first one.
i then tried to go to the devices list in the IDE and i get this
I was then forcibly signed out of my IOS App and cannot log back in with my details.
My android apps are reporting numerous errors and are unusable. i have lights in two rooms i am unable to turn on with the android smarttiles tablets.
its Saturday before Christmas. Support only works Mon to Friday…last time i emailed them with a support ticket, it took them four days to come back with a very vague response.
I’ve deleted all the Fibaro Motion sensors and the many many lighting automation rules (Why can i not export/import rules!!)
still hasn’t resolved, this looks to be a database corruption at their end.
i am fuming. the level of support here is garbage. I would be happy to pay for a proper yearly support contract for something that is a key component of my house. but of course that’s not available.
I am a totally unhappy customer. this is the the final straw…i sense a small claims petition being filed for Samsung UK for selling a product totally unfit for purpose as this will ruin my Christmas and possibly my marriage.
And i have just found out that to reset the device completely which was what i was going to do to get this back running today i need my Welcome code…which is the code that said i only needed once…its been thrown away. should have said this on the card itself to retain it. as a new user i didn’t realise there was an instance where this would be required again