SmartThings Hub update bricked my Hub

start with the switches that are closest to the hub. Pull the air gap tab for a few seconds. put the hub into exclusion mode. if it successfully removes, try to pair it > Add Device > Scan nearby and press the button/paddles on the switch. You may have to attempt a few times.

any z-wave routing devices such as z-wave outlets? If yes, unplug those.

if you still have problems connecting, you may need to bring your hub near the devices.

for the lock… get the hub near the lock. put the hub into exclusion then enter the programming code for the lock, press the schlage button followed by 0. You should see the green arrow indicating successfully excluded. Then Add Device > Scan and put the lock into inclusion mode with same steps above. You should get the green arrow again to reflect it was added. Depending on which model, you may have a difficult time adding it. Keep trying or post the model number and others can assist.

As for MyQ, check that you have the latest version installed.

Turns out my locks are Zigbee–not sure whether any special removal step is required, but I was able to remove the device from ST app. I can’t get it to reconnect or even behave like it’s reconnecting, by blinking the correct lights.

I’ve updated the garage door stuff, as far as I can tell, and no dice. Still can’t authenticate. I’ve asked @brbeaird in his MyQ thread whether he has other suggestions.

I’ve got all my Z-Wave lights working again, through lots of manual effort and going out in the backyard with a long ethernet cable and extension cord to get my garage switches to reconnect to the network. Ugh.

What 3rd party device driver do you recommend to connect to a Hue without a hub?

Still trying to figure out my Zigbee locks. I cannot seem to get them to either disconnect, nor connect. The lights on the Zigbee circuit board just don’t go on at all when I hit the reset button.

If your hue bulbs are connect to a hue bridge, I would recommend the official Hue integration > Add Device > by brand > Philips Hue > Connect to ST hub (don’t use Link account except for users with no ST hub)

a developer was working on an Edge driver to connect your hue bridge and scene/group control but I have not kept up with that project but you can check it out…

I believe the official Hue integration is to get an update this Fall.

I do NOT have a Hue bridge and have no intent to get one. I have just a couple of their bulbs, and there was an integration I was using that did not require the Hue bridge at all. That’s what I’m hoping to use again, but I don’t know what it was that I used–it disconnected like everything else and I need to delete and re-install.

There was some kind of glitch last week or so that created some issues with pairing devices, that was eventually resolved. I’ve read of a few glitchy things happening after the hub updates.

I guess I’d wait before doing a reset if you have a lot of devices, maybe it will be resolved, somehow.

I believe you need a Hue bridge, or dimmer to reset these bulbs, so you can repair them. @JDRoberts might know.

I believe the easiest way is to use a hue dimmer switch to reset them

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You should be able to see what Device Type Handlers your devices were previously using by checking the IDE. As long as you haven’t removed them from the account.

For the zigbee locks, we would need to know the brand and model number to be able to help more.

As far as Hue, while I understand not wanting to spend money you don’t have to, using hue bulbs without a hue bridge runs a very great risk of messing up your Zigbee Network, which is why neither company recommends that. If you are now adding things back in a different order than you added them the first time, they can contribute to your Zigbee problems. More on all of that here:

FAQ: Do I need the Hue Bridge/Hub to Use a Hue Bulb with SmartThings?

But obviously it’s your choice.

As far as resetting hue bulbs without a hue bridge, if you can find someone who has a Hue dimmer switch that you can borrow, that’s the easiest way. You only need to have the dimmer switch long enough to do the reset, so maybe five minutes total per each bulb that you have to reset.

The dimmer switch doesn’t have to have ever talked to the bulbs before and they don’t need to be on the same network: it is able to issue a reset command as long as it is physically close to the bulb.

(If you do an Internet search, you will find some blog articles that tell you you just need the hue app, but that’s for the newer model hue bulbs which also have Bluetooth. If yours are only Zigbee, then you have to use the dimmer switch method.)

Here’s an article that covers all the different methods for the different configurations. You would be using the dimmer switch without a bridge or the app.

The edge driver is up and running. Just waiting on ST to add support for SSE before taking it to beta. Allows control of scenes, rooms and zones via ST. Also works with voice control. Let me know if you want an invite.

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The exact thing happened to me today. This morning (August 16th, 2022) all 5 of my SmartThings WiFi hubs bricked. Everything was working perfectly last night. Today I have 0 out of 5 hubs working. I’m trying to factory reset to get even a single hub online, but without success. It’s completely unclear what caused this. All other electronic devices in the house (Google homes, Alexa, Nest cameras and Nest Protect, zillions of IOT devices, laptops, desktops) are perfectly OK. No lightning, no power surges, warm (80s) but not crazy weather. My only conclusion is that a firmware update by Samsung bricked all 5 SmartThings WiFi hubs. Unclear if there is a road to recovery…

You should definitely contact ST and open a ticket to let them look into your 5 hubs.

Are you part of the Beta group? that is the only firmware pushed out today that I am aware of.

There was another user today who posted about being unable to control devices and their routines not working. Not sure if it is related to your situation.

Do contact ST support.

ST Support did nothing for me when I reported my hub being bricked. I gave them access to the logs, etc. and they never looked at them, and kept asking me for what error messages I’m getting. There are no errors—just nothing’s connected anymore!

The only way I was able to recover was remove everything from the Z-wave network, delete the devices from ST and re-add them. Some things I’ve not been able to re-add yet—my garage doors, for example, which used a custom app which doesn’t seem to want to show up in my SmartThings app anymore after an update. And my door locks, which I may just have to factory reset in order to get them to re-search for the Z-wave network.

It’s a huge PITA.

/mike

look in Automations > Add Routine > tap Discover tab > scroll to bottom of screen to find custom smartapps to set up. after set up, they will appear in the main Automations section screen.

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Thanks for the tip—I’ve found that now, but it doesn’t like my user credentials, which work just fine in the MyQ app itself, but not in MyQ Lite.

/mike

Post in the MyQ thread and the developer should be able to assist you.

I appreciate your suggestion! However, I wish I hadn’t seen it…

It’s very hard to even find ST support. Eventually I had a 2 hour call with a ST specialist, after initially being routed to refrigerators, then to mobile phones, and finally to ST.

The status of my system (now two days later) is that I was able to factory reset all 5 SmartThings WiFi hubs. However, because I lost all 5, I couldn’t get access to my old setup. One came up as a virgin setup. I added the other 4 to this network. However, despite same name / same hardware address, etc, SmartThings didn’t recognize them as my old hub. I lost the entire setup.

I’m now in the middle of migrating about 400 devices/sensors/virtual switches/etc from my old SmartThings WiFi hubs to my “new” hubs, which are my old hubs with the same name and information but not recognized as such. Interestingly, the 200 device limit came up on my Pixel 4, but not on my Pixel 6.

ST Support had no idea what I was talking about today. The very nice lady kept saying things like “if the light is green, then the hub is working.” Yes, I know that. It’s working because I did a factory reset. It’s supposed to work after that.

I gave them access to my account, which then got a lot of questions about “it still shows all of your devices.” Yes, but they are all offline if they were on the old hub. Not a very productive use of 2 hours of time.

Finally I insisted that they actually listen to me. I wasn’t calling to have them fix something. I’ve already done that by doing a factory reset. I simply wanted them to know that 5 out of 5 hubs bricked concurrently, losing both the WiFi ability, which has nothing to do with SmartThings, and all SmartThings control. I can’t think of any mechanism other than a bad firmware update.

I’m slowly restoring my system, which will take a few weeks. However, all of the IOT stuff is working just fine. The only thing that bricked was the hub - all 5 SmartThings WiFi hubs.

Oh, the good news. My Hubitat just arrived today from Amazon…

I really do appreciate your suggestion. The problem is that “opening a ticket” seems to be nearly impossible. The lady who finally contacted me by phone was very nice. However, she didn’t understand SmartThings very well.

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