Smartthings Hub Failure

General Discussion
1

I have a 5 node Smartthings Wifi network running IP and zWave. The central device/hub has failed hard. No power spike or outage, it just failed hard and i cannot get it to come back in anyway/method.

How do i replace this unit (i have one arriving tomorrow) and retain all the labor that goes into setting up the 50 zwave devices i had attached to it?

Is there some restore/replace feature in the smartthings app that i am not seeing?

2

There is no back up / restore feature at all

3

So when that unit died, did my entire z wave network die with it?

I ask, because I thought I had redundancy with the 5 nodes, but none of my devices are showing connected even though I have moved another unit to that location. It worked to get ip WiFi back up, but not for zwave.

Follow on - am I at a complete rebuild point on the zwave side? Is there no way to add a zwave network it and have the devices auto connect and get back online?

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4

Yes you will have to completely rebuild the ZWave network, unfortunately. There is no way to transfer ZWave network keys between ST hubs.

Also you will want to edit that post and remove your contact info.

5

Thanks Nathan and John!

6

Same issue for myself, my smartthings HUB (HW) died. Replaced it with a new AEOTECH hub, and no devices were transferable.

In fact, I’m having issues resetting my devices to be able to reconnect to the new AEOTECH hub…

Any advice will be much appreciated as I see no sense in purchasing NEW DEVICES!!??

Regards,
Otto

7

My experience is that you have to 1) install the new hub, 2) research how to reset all devices which is flaky and sometimes takes multiple attempts, 3) pray the whole thing doesn’t die again and you have to wast a ton of time while wondering….why not be able to export a backup like every other technology on the planet so in the event of a future failure I do a simple restore and am back up and running….!?

Good luck

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8

for z-wave devices:

  • you need to exclude the devices with the new hub
  • find the new hub in the ST app and open it, tap on the 3 dots, select Settings, select z-wave utilities and select z-wave exlusion
  • if possible, bring the hub near the device or the device near the hub and initiate the exclusion by doing what is needed on the device (usually same process you used when pairing it to ST - press a button or instructions provided by the manufacturer)
  • you should get a message that device was successfully removed.
  • repeat for each device you wish to exclude
  • if device does not exclude - try removing the device from app or advanced Web App. Once removed… then exclude it
  • after successfully excluding a device… you can pair it to the hub (if using any community developed Edge drivers, you may want to enroll those drivers to the new hub before installing your device or after… your call)
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