Smartthings Home Monitor is not working (15 Nov 2023)

[Gruv_Shack (Dumisane Mwase)]

The Smartthings Home Monitor is not working when I click arm (stay) or arm (away). I get the message saying CAN’T CHANGE SECURITY MODE. TRY AGAIN LATER. Is it mine or everyone is experiencing such? I have a V3 Hub, EU Version and based in South Africa. It’s been like this for more than 12 hours.

[Andrew_Bartlett]

@Gruv_Shack

Is it mine or everyone is experiencing such?

All fine here in the UK iOS, Android and my.smartthings.com
Can you power off the hub and on again?

[Gruv_Shack (Dumisane Mwase)]

Thanks for reaching out and I tried to power it off and on again. It didn’t help and I ended up deleting the SmartThings Home Monitor and added it again. It’s working now. I don’t know what caused the failure.

[Johnnybegoode (John)]

@Gruv_Shack

Is it mine or everyone is experiencing such?

Sounds very much like many people on this thread, at first sight solved now.

Location Mode Changes Failing (15 Nov 2023)

I noticed today that my virtual switches stopped triggering location mode changes. This was odd because until today’s morning it’s been working flawlessly. It worked before on IDE/Groovy and it was working even after they were discontinued. During the root-cause that I conducted I noticed that when creating a virtual switch it now asks if you want it to be “local” or “cloud” based. Interestingly, I found that all the ones that used to trigger the location mode changes were local (not sure if they’ve always been, or they were recently migrated) so I did some tests with newly created cloud and local virtual switches and concluded that that local virtual switches are not triggering location mode changes while cloud ones are. Additionally, I did some trials using real physical switches to tri…