SmartThing email Address Change Will Disable All My Devices?

[JDRoberts]

@pxcozzol

I need to change my email address with SmartThings. I am changing my ISP. I was told that if I change my email address with Samsung SmartThings, all my many devices will become inoperable. Please tell me there is a workaround.

You were told by who?

This has changed multiple times over the years, so to be honest, I’m not sure exactly what the situation is, and it would be best if you got in touch with support to find out for sure.

SmartThings Support

But a few years ago once they made all smartthings account holders get a Samsung account, it became possible to change the email by going into the Samsung account. At least at that time it didn’t lose you any of your device information. You just had to sign out and sign in again with the new email.

Here’s the post about that. But again, don’t do it until you’ve confirmed with smartthings support that that is still true.

Changing Email for Login upon Selling House (2020)

OK. Just called Samsung support and found a solution that did not require resetting the hub and reconfiguring my 100+ devices. There is a way to change the ID (email address) of the Samsung account. At account.samsung.com, you sign in to your current Samsung account, click on your current ID/email, and it will offer the option of changing to a new ID/email. The key is that the new ID (which unfortunately must be an email address) must not already be associated with an existing Samsung account. Upon making the change, it asks for a password (use the current password of the current Samsung account). It will then automatically create a new Samsung account with the new ID/email and the same old password (which you can always change later). You then logout of the apps and log back in wit…

If it was smartthings support that told you you would lose all your devices, I believe it, because that used to be the case.

The workaround that time was just to add your new email address as a guest on the account. Guests have full admin privileges so from then on you could use the new email address.