SmartThings Community

Smart Locks can't create any new codes

(Mike G) #1

Greetings. I have a Schlage Century deadbolt lock connected to a Smartthings hub. I’m using Android and have Smartthings Classic installed. Then through marketplace I installed Smart Locks. Everything works well and is updated. The only problem is that when I click on codes and try to create any new code with any new name I get an error that that code already exists. (sometimes I just type random letters for a name and random numbers for a code).

I can create codes physically on the keypad no problem. I just can’t do it on the phone. Even though I can use the phone to lock and unlock the door with zero issue. I’ve tried removing and reconnecting the lock from the hub.

Any ideas?

(jkp) #2

What device handler do you have assigned to the lock?

(Mike G) #3

z wave lock


I think its the DTH that is causing the issue. I’m pretty sure the Z wave lock DTH can’t work with custom codes. You’d have to look at a custom dth like this one from @RBoy.