I lost the history for my Schlage Camelot Touchscreen Deadbolt. I’d like to understand whether it expired (what is the retention period and can it be changed?), I did something wrong that wiped it out, or was bitten by a bug.
It had been working fine for more than a year using the Smart Locks app from SmartThings. My phone (Moto G5 Plus running Android 8.1.0) got severely corrupted (unrelated to SmartThings) and had to be factory reset.
I then installed SmartThings from Play Store and noticed that it looked a lot different. The app could open and lock the door, but there was no history or code control. I found New to Smart Things need help managing Schlage lock user codes and tried Lock Manager with various device handlers; none were fully functional. Tried to install https://support.smartthings.com/hc/en-us/articles/200958090-Smart-Locks but the UI was not as described so failed.
Installed SmartThings Classic app and Smart Locks and everything seemed to be back to normal, even though the new SmartThings app is still installed and enabled.
After a few months with likely no lock activity, the History tab in Classic Smart Locks was empty. The other tabs were ok and new lock activity did appear in History.
If this was intentional behavior, can it be changed? Is there a better SmartApp that keeps history forever?
Any guidance will be gratefully appreciated.