I do not understand why it is so hard to provide this interface to add and manage Lock Codes. Why would Samsung take away an useful functionality ? Is there any answer from Samsung yet ? Will they be providing any solution ?
Support team responded, they were quite fast. However, there was no clear answer. They said it is no longer available, and that they will get the development team take a look at it.
I bought the RBoy app but feel I shouldn’t have to for something that simply isn’t terminated just not available in the new app for Canadian users. This forced crappy transition has left a nasty taste in mouth.
I might have to check out hubitat and consider migrating there.
I have an account in Canada and had the same issue, but I checked my SmartApps today and the Smart Lock Guest Access app was available! Not sure since when it was enabled. Maybe it’s a progressive rollout ?
I have a UK account and shows up there as well.
still an issue here in the caribbean
My understanding of this matter is the Samsung Subsidiary for your region needs to agree to offer it. Smart Lock Guest Access comes with some liability concerns inherently. This concern and generally being unaware people care about this functionality has led many Samsung Subsidiaries to have either not requested this or not even known to request this.
SECA (Samsung Electronics Canada) and SEUK (Samsung Electronics United Kingdom) within the last 6 months or so have had this enabled based on request. There’s not any gatekeeping of this functionality to my knowledge at SmartThings.
@Khy_Boogie I can’t guarantee immediate success, but if you want to reach Samsung Caribbean, they can be contacted via: Product Help & Support | Samsung Caribbean
thanks, there’s enough home automation going on here for the last few years that if it worked it would by now.
I subscribed to Rboy and worked immediately. Worth it for the lack of stress and no time wasted unlike chasing samsung.
Seems like its broken in Canada again. Tried adding a code today, but it wouldn’t allow it.
Deleted the SmartApp and its no longer available for the list. Added an American account to my Home, downloaded the Smart Lock Guess Access app through the American account, and all is well again…
Why with all of this running around on this app… just seems so odd.